IT Support Analyst II

Remote IT Support Analyst II role at Radiology Partners Inc offers end-user IT support, access and incident management, HL7 analysis, process documentation, and ticketing workflow.

Responsibilities

• Provide end-user IT support for Radiology Partners systems, troubleshooting desktops, laptops, mobile devices, VPN access, and on-call coverage as needed
• Manage user access, incidents, service interruptions, and downtimes to maintain a stable end-user experience
• Analyze HL7 messages and recurring system issues, collaborating with internal and external teams to implement lasting fixes
• Document and share IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
• Utilize ticketing tools to record issues, track resolutions, and communicate effectively with customers and cross-functional teams

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
• Strong customer service skills with critical thinking and creative problem-solving abilities
• Prior Healthcare IT experience with the ability to provide effective on-call support

Technologies

• PowerScribe
• PACS
• HL7
• VPN

Benefits

• Competitive benefits package with eligibility starting the month after hire and tiered options
• Compensation reviews and career growth opportunities
• Flexible remote schedules
• Generous PTO plans and paid holidays
• Proudly certified as a Great Place to Work for five consecutive years

Compensation

The salary range for this position is USD 65,000 to 75,000 per year. Final determinations may vary based on education, work experience, certifications, geographic location, and other factors. This role is eligible for an annual discretionary bonus.

In addition to this range, Radiology Partners offers competitive total rewards packages, including health and wellness coverage options, 401(k) benefits, and additional benefits such as family planning and telehealth, all subject to eligibility requirements.