Associate Technical Support Analyst

Optum is seeking an Associate Technical Support Analyst for a remote role based in Alpharetta, GA. The position offers an hourly rate of $28 to $51 and the opportunity to support RIS and PACS radiology systems from a distributed, collaborative team. You will be the primary contact for customers, document incidents, manage backlogs, and partner with internal teams to resolve issues. The role sits within a culture that values teamwork, reliability, and patient-centered tech support. A comprehensive benefits package, incentive and recognition programs, an equity stock purchase option, and 401k contributions are part of the offering.

Responsibilities

• Respond to time sensitive support calls that can affect patient care
• Serve as the primary point of contact for customers on reported cases and collaborate with other teams to drive resolution
• Document in detail all reported incidents, scope issues accurately, and collect necessary information and logs
• Manage a ticket backlog of approximately 20–30 cases
• Troubleshoot production RIS and PACS radiology system issues, leveraging technologies such as Local & Wide Area Networks, Windows servers and workstations, enterprise-class hardware and storage systems, and Oracle databases
• Coordinate with internal teams including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required
• Contribute to a fast paced, highly collaborative, team based work environment

Requirements

• 2+ years of experience in a Technical Support role troubleshooting Windows Operating Systems, or 2+ years of education from a technical program at an accredited college or university
• 1+ years of customer service experience
• Availability to work an 8 hour shift Monday – Friday starting between 5:00 am and 9:30 am, with on-call rotation as needed

Technologies

• RIS, PACS
• Local & Wide Area Networks
• Windows Servers and workstations
• Enterprise-class hardware & storage systems
• Oracle databases
• Windows command line, Powershell
• TCP/IP, Active Directory
• C, C#, C++, Python

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Application timeline

This posting will be active for a minimum of 2 business days or until a sufficient candidate pool has been collected. The job posting may be closed early due to the volume of applicants.