Security Systems

Security Systems Support Jobs

5 jobs found

5d ago

Technical Support II

Everon, LLC Tampa, FL

Tampa, FL

5d ago

Full time Customer Support Fire Protection Information Technology (IT)

Apply Now

Job Description

Everon, LLC is hiring a Technical Support II to strengthen its 24/7/365 support center. In this onsite role in Tampa, FL, you will provide tier 2 technical assistance and remote programming support for field technicians, installers, and clients. The position supports access control, CCTV, intrusion, and fire protection systems across multiple manufacturers.

What you’ll do

Provide phone support to field technicians and installers, including troubleshooting existing access control, CCTV, burglary, and fire equipment.
Help configure new devices being added to the system, and confirm functionality after changes.
Partner directly with customers to answer questions and troubleshoot system issues remotely, with the goal of resolving problems without onsite visits.
When remote troubleshooting is not successful, start the process for scheduling a service call.
Receive customer service requests and remotely troubleshoot all issues; if resolution cannot be reached remotely, notify the dispatch team so a technician can be scheduled.
Process requests for alarm code activations and deactivations and update central station account information, including code and emergency contact list changes.
Support escalations from the Tier 1 team, either collaborating to resolve the request or taking over and handling it.

Education and experience

Associate Degree in an IT related field
Minimum 2 years of technical support experience in a similar industry

Technical skills

Knowledge and proficiency using computer tools and MS Office applications: Word, Excel, and Outlook
Required technologies: MS Office (Word, Excel, Outlook)

Preferred education and certifications

Strong understanding of networking principles
Genetec Level 1 Certifications: SC-OTC-001, SC-STC-001, SC-SVA-001
Genetec Level 2 Certifications: SC-ETC-001, SC-AFC-001
Bosch Intrusion Expert Certification
Verint EdgeVR Certification
Minimum of two additional certifications in industry systems:
- American Dynamics
- Avigilon ACC/ACM
- Lenel
- Milestone
- SoftwareHouse CCURE 9000
- Stentofon Intercoms

Knowledge, skills, and abilities

Strong organizational skills and the ability to prioritize while managing multiple assignments
Strong customer service skills and self-motivation
Ability to maintain a professional attitude and deliver clear, concise communication
Excellent teamwork, customer service, and interpersonal skills
Ability to comprehend and learn department practices, rules, and regulations
Ability to communicate effectively with a diverse population, both verbally and in writing
Ability to react and think quickly in difficult situations
Ability to follow written and oral instructions and locate informational resources as needed
Proficiency prioritizing decisions based on multiple criteria and applicable policies and procedures
Ability to multi-task, work independently and as part of a team, adapt to change, and manage time effectively
Ability to read and interpret applicable documents, materials, and procedures presented in English

Location: Tampa, FL (onsite). Experience level: 2+ years. Education: Associate Degree in an IT related field.

View full job page →

15d ago

Regional IT Support Specialist

Kunes Auto Group Delavan, WI

Delavan, WI

15d ago

$50k - $60k/yr Full time Antivirus End User Support Field Support

Apply Now

Job Description

Kunes Auto Group is hiring a Regional IT Support Specialist to deliver onsite and remote technology support for dealerships in Walworth County. Based in Delavan, WI, this is a field-based role with regional travel and limited out-of-town work for specialized projects.

Location and Work Style

Worksite: Delavan, WI (onsite)
Field-based support: Coverage for dealerships within a regional area
Travel: Regional travel using a company-issued vehicle or mileage reimbursement; occasional overnight travel (a few days a year at most)

Compensation

Salary: USD 50,000 to 60,000 per year

Responsibilities

Provide onsite and remote IT support for dealership locations within a 10–25 mile regional radius using a company-issued vehicle or mileage reimbursement.
Diagnose and resolve issues involving hardware, software, and wired or wireless network connectivity.
Manage and resolve Help Desk tickets in a timely and professional manner.
Deploy and maintain IT assets, including workstations and infrastructure hardware.
Install, configure, and maintain network devices, firewalls, antivirus, and security systems.
Carry out system upgrades and software installations.
Coordinate with end users, other IT Specialists, and regional IT leadership to complete support and project work.
Complete occasional out-of-town travel for specialized projects (typically a few times per year).

Required Qualifications

Experience: 3+ years of IT support experience, preferably in a multi-site environment.
Education: Associate degree or equivalent hands-on experience in an IT-related field.
Ability to work independently and manage multiple priorities.
Strong communication, organization, and customer-service skills.
Broad working knowledge across hardware, networking, security, and software.
Driver’s license and comfort traveling within the assigned region.

Technologies

Firewalls
Antivirus
Security systems

Benefits

401(k) with company match
Health, Dental, and Vision Insurance
Paid Time Off and Holidays
Employee Assistance Program
Employee Discounts on vehicles and service
Career growth opportunities with promotion from within

Field and Travel Details

The position is field-based and uses a combination of a company-issued vehicle or mileage reimbursement if a personal vehicle is used.
Overnight travel: limited to a few days per year at most.

View full job page →

22d ago

IT Support Specialist

SHADOWFAX CORPORATION York, PA

York, PA

22d ago

$55k - $55k/yr Full time Application Support Computer Skills End User Support

Apply Now

Job Description

As an onsite IT Support Specialist at SHADOWFAX CORPORATION in York, PA, you will help keep technology dependable across day-to-day operations and organization-wide initiatives. This role supports strategic priorities through hands-on IT management, service delivery, and participation in digital transformation efforts, with opportunities to drive continuity planning and coordinate multiple technology systems.

Compensation: USD 55,000 per year.
Education: Associate’s degree in Computer Science or Information Technology.

Responsibilities

Oversee administration of technology systems, software platforms, and digital resources, including Microsoft Teams, shared file environments, databases, reporting systems, and operational applications.
Perform back-end maintenance for digital platforms such as SETWorks, electronic door lock systems, door cameras, assistive technology, and smart-home integrations.
Support technology deployments, upgrades, and ongoing maintenance activities.
Oversee help desk operations by resolving technology issues internally or coordinating with the organization’s third-party provider as needed.
Manage the SCC and Pattison phone systems, including adding, removing, and updating users.
Manage the organization’s cell phone contract, including purchasing, device setup, and disconnecting devices when necessary.
Track and maintain technology inventory, including computers, printers, monitors, scanners, and related equipment.
Purchase and coordinate setup of new computers with support from the organization’s third-party provider.
Maintain organizational copiers and coordinate with the leasing company for changes, maintenance, and service issues.
Serve as project manager for organization-wide IT projects and participate on the Digital Transformation Committee.
Develop and implement business continuity protocols to minimize disruption during emergency situations.

Requirements

Associate’s degree in Computer Science or Information Technology.
Professional communication skills.

Preferred and Strongly Recommended

Preferred: Bachelor’s degree in Computer Science or Information Technology.
Preferred: Three years of related experience.
Preferred: Proficiency in general computer skills.
Preferred: Knowledge of Pennsylvania 6400 group home environments.
Strongly Recommended: Experience with SETWorks and Vertex applications.
Strongly Recommended: Proficiency with Microsoft Excel and Microsoft Word.

Tools You’ll Work With

Microsoft Teams
SETWorks
Vertex applications
Microsoft Excel and Microsoft Word

View full job page →

1mo ago

Senior Access Control & Alarm Systems Programmer / Technical Support Specialist

SAFEZONE24 Brooklyn, NY

Brooklyn, NY

1mo ago Closed

$35 - $46/hr Full time Senior Access Control Cctv And Video Management

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

SAFEZONE24 is hiring a Senior Access Control and Alarm Systems Programmer / Technical Support Specialist for hybrid work from Brooklyn, NY.

Responsibilities

Program and configure access control systems, alarm panels, CCTV, NVRs, and VMS platforms.
Create and manage users, credentials, access groups, door permissions, time schedules, and holiday schedules.
Program and troubleshoot alarm zones, partitions, user codes, schedules, communicators, and related system functions.
Diagnose open or faulted alarm zones, communication failures, trouble conditions, and intermittent system issues.
Troubleshoot card readers, door contacts, REX devices, electric strikes, maglocks, relays, and access control power supplies.
Configure IP cameras, NVRs, recording servers, and video management systems.
Configure recording schedules and tune motion detection, retention, storage, users, permissions, and remote viewing.
Troubleshoot offline cameras, recording failures, playback issues, camera authentication, storage problems, and server connectivity.
Provide support for Digital Watchdog DW Spectrum and similar VMS platforms.
Troubleshoot ONVIF, RTSP, camera discovery, firmware compatibility, and IP camera communication.
Diagnose CCTV network issues involving PoE, switches, cabling, bandwidth, firewalls, and related connectivity.
Troubleshoot network behavior across TCP/IP, static IP addressing, DHCP, routers, switches, VLANs, PoE, and remote connectivity.
Provide remote technical support to field technicians during service calls.
Guide technicians through voltage testing, continuity testing, relay testing, alarm-zone troubleshooting, camera testing, and network diagnostics.
Review system logs, programming, camera status, recording status, and configuration to identify root causes.
Perform remote programming, configuration changes, system upgrades, and commissioning.
Escalate to manufacturer technical support when needed.
Document findings, programming changes, and completed repairs.
Complete occasional on-site service when remote troubleshooting is not sufficient.

Requirements

Strong hands-on experience programming and troubleshooting access control, intrusion alarm, and CCTV/VMS systems.
Commercial experience with access control and alarm systems is strongly preferred.
Experience building and managing access groups, schedules, holiday schedules, users, credentials, zones, and partitions.
Proven ability to configure and troubleshoot IP cameras, NVRs, and VMS platforms.
Ability to troubleshoot recording, storage, playback, remote access, and camera connectivity issues.
Strong networking knowledge: TCP/IP, routers, switches, PoE, DHCP, static IP addressing, and VLANs.
Ability to read electrical schematics, wiring diagrams, system drawings, and network diagrams.
Experience using a multimeter and other diagnostic tools.
Strong communication skills to guide field technicians remotely.
Prior experience preferred: security systems programmer, senior alarm technician, access control technician, CCTV/VMS technician, security systems engineer, or technical support specialist.
3+ years of hands-on experience programming and troubleshooting access control or alarm systems.
Ability to occasionally commute to Brooklyn, NY 11213 for on-site service when needed.
Fluent professional English for phone communication with customers and technicians.
Experience programming/troubleshooting at least one of: GeoVision Access Control / GV-ASManager, DSC PowerSeries/Neo, Qolsys IQ Pro / IQ Panel, Honeywell/Resideo Vista, Digital Watchdog DW Spectrum, Alarm.com, HID, Akuvox, or Ubiquiti/UniFi.

Technologies

GeoVision Access Control / GV-ASManager
DSC PowerSeries / Neo
Qolsys IQ Pro / IQ Panel
Honeywell / Resideo Vista
Digital Watchdog DW Spectrum
Alarm.com
HID
Akuvox
Provision-ISR
Axis
Milestone XProtect
Ubiquiti / UniFi
ONVIF
RTSP
TCP/IP
DHCP
VLANs
PoE
IP cameras
NVRs
VMS platforms

Pay and Work Details

Hourly rate: USD 35.00 - 46.02
Expected hours: 25.0 - 40.0 per week
Location: Hybrid remote in Brooklyn, NY 11213

Application Questions

Do you have 3+ years of hands-on experience programming and troubleshooting access control or alarm systems? If yes, which systems?
Are you able to occasionally commute to Brooklyn, NY 11213 for on-site service when needed?
Do you speak and write fluent professional English and feel comfortable communicating clearly with customers and technicians by phone?
Have you personally programmed or troubleshot any of these systems: GeoVision Access Control / GV-ASManager, DSC PowerSeries/Neo, Qolsys IQ Pro / IQ Panel, Honeywell/Resideo Vista, Digital Watchdog DW Spectrum, Alarm.com, HID, Akuvox, or Ubiquiti/UniFi? If yes, which ones?

Important: This role is focused on independent programming, configuration, diagnosis, and troubleshooting across access control, alarm, CCTV, NVR, VMS, and related network systems. It is not primarily a cable-pulling or basic installation position.

View full job page →

1mo ago

IT Support Specialist - II

Woodcraft Parkersburg, WV

Parkersburg, WV

1mo ago Closed

Full time End User Support Hardware Support Information Technology (IT)

This position is no longer accepting applications (closed Sep 22, 2026).

Job Description

Woodcraft is looking for an IT Support Specialist II to strengthen its onsite support team in Parkersburg, WV (26105). In this role, you will help keep computer systems and IT infrastructure running smoothly by delivering second-level technical assistance, handling complex escalations, and supporting end-users across hardware, software, and network environments. You’ll also contribute to better IT operations through documentation, ticket management, and collaboration with other team members.

What you’ll do

Provide second-level support for hardware, software, and network issues.
Diagnose and resolve complex technical problems escalated from Level I support.
Install, configure, and maintain computer systems, software, and peripherals.
Assist with deployment and management of IT infrastructure, including servers, networks, and security systems.
Document and track issues in a ticketing system, ensuring timely resolution and follow-up.
Collaborate with other IT team members to implement and improve IT processes and procedures.
Conduct training sessions for end-users on new technologies and best practices.
Stay current on industry trends and technologies to support innovative solutions.
Manage user accounts, permissions, and access rights across systems.
Participate in IT projects and initiatives as required.
Handle first response IT ticket coordination, management, and assignment.

What you’ll bring

Ability to diagnose and resolve complex hardware, software, and network issues.
Proficiency managing and maintaining operating systems including Windows, Mac, and Linux.
Knowledge of network infrastructure such as switches, routers, and firewalls.
Excellent communication skills and a strong commitment to end-user service.
Exceptional organizing and time-management skills.
Ability to work effectively with other IT team members and departments.
Capability to create and maintain detailed technical documentation and user guides.
Experience prioritizing and assigning IT tickets.
Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: 3-4 years in a help desk or technical support role, and 2 years help desk or technical support (required).
Strong knowledge of Windows and Mac and common software applications.
Experience with network troubleshooting and basic network administration.
Relevant certifications are a plus (examples: CompTIA A+, Network+, Microsoft Certified Professional).

Technologies you’ll work with

Windows, Mac, Linux
Switches, routers, firewalls
Servers, networks, security systems
Ticketing system

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Location: Onsite in Parkersburg, WV 26105. Experience requirement: 2 years in help desk or technical support.

View full job page →

Security Systems Support Jobs

Technical Support II

Regional IT Support Specialist

IT Support Specialist

Senior Access Control & Alarm Systems Programmer / Technical Support Specialist

IT Support Specialist - II

Get Security Systems Support Jobs alerts