Telephony Support Jobs

1 job found

Today

IT Support Technician

WESTCARE FOUNDATION INC Henderson, NV

Henderson, NV

Today

$20 - $25/hr Full time Application Support Customer Support End User Support

Apply Now

Job Description

Join WESTCARE FOUNDATION INC as an IT Support Technician supporting end users and authorized users on-site in Henderson, NV.

Responsibilities

Act as a frontline technology support resource for employees and authorized users
Provide technical assistance through approved communication channels: phone, email, remote support tools, and in-person support
Handle incidents, service requests, and technology-related issues according to established service delivery standards
Diagnose, troubleshoot, and resolve issues involving hardware, software, connectivity, printing, telephony, and peripheral devices
Configure, deploy, maintain, relocate, and retire computers, monitors, printers, mobile devices, telephones, and other technology assets
Support users with Microsoft 365, Microsoft Teams, Microsoft Entra-connected services, approved business applications, and standard workstation technologies
Provide basic technology guidance and training to support effective use of organizational tools
Escalate incidents that require advanced expertise while maintaining communication and follow-through with affected users
Maintain a professional, customer-focused approach with employees, leadership, vendors, and internal stakeholders
Document incidents, service requests, troubleshooting steps, resolutions, and equipment changes in the approved service management platform
Follow service desk procedures, workflows, escalation processes, and service-level expectations
Contribute to knowledge base and documentation efforts, including technical docs, user guides, and self-service resources
Maintain accurate records for assigned work, asset deployments, and support interactions
Identify recurring issues and recommend improvements, knowledge articles, or training opportunities
Support accurate asset inventory information and device lifecycle records
Perform authorized user account support activities based on established procedures and delegated permissions
Assist with password resets, account verification, multi-factor authentication support, and other approved access requests
Assist with onboarding, offboarding, and employee transition tasks as assigned
Coordinate account-related requests with Systems Administrators and other technology teams when additional permissions or expertise are needed
Prepare, stage, configure, and deploy endpoint devices and related technology equipment
Support workstation moves, office relocations, equipment refresh efforts, and technology deployment projects
Support conference room technology, audiovisual equipment, meeting technologies, and collaboration tools
Perform routine operational tasks and technology maintenance as assigned
Coordinate with vendors and internal departments regarding technology requests, deliveries, and support activities
Provide occasional assistance to Field Services during deployments, projects, office moves, and technology initiatives as needed
Support deployments, equipment installations, office relocations, and infrastructure projects at Foundation satellite offices and other locations when required
Support field service activities requiring additional staffing during rollouts, expansions, facility transitions, or special projects
Perform assigned field support activities in line with established technology standards and operational procedures
Travel occasionally to support technology initiatives, satellite offices, training events, and technology projects
Assist with testing, pilot programs, technology evaluations, and special projects as assigned
Work in a team-oriented environment that emphasizes dependability, professionalism, collaboration, knowledge sharing, continuous improvement, and mutual respect
Embody the mission, vision, shared principles, clinical vision, and goals of WestCare Foundation
Perform other related duties as assigned

Requirements

Experience delivering technical support in a professional service desk, help desk, or end-user support environment
Working knowledge of Microsoft 365, Microsoft Entra ID, Windows 11, Microsoft Office applications, mobile devices, and web-based business applications
Familiarity with endpoint management, device deployment, and service management platforms
Proven ability to troubleshoot and resolve technical issues using established procedures and support resources
Strong verbal, written, and interpersonal communication skills
Ability to manage multiple priorities and adjust to changing operational needs
Ability to work independently while collaborating effectively as part of a team
Adherence to ethical conduct and confidentiality standards
Professional appearance and demeanor
Willingness to seek learning opportunities and contribute to continuous improvement of Information Technology services
Ability to travel occasionally as required

Technologies

Microsoft 365
Microsoft Teams
Microsoft Entra-connected services
Microsoft Entra ID
Windows 11
Microsoft Office applications
Mobile devices
Web-based business applications
Multi-factor authentication
Endpoint management
Service management platforms
Remote support tools
Telephone systems (telephony)

Education

Required: High school diploma or equivalent
Preferred: Associate degree, technical school training, relevant industry certifications, or equivalent related work experience
Relevant certifications may include: CompTIA A+, Network+, Security+, Microsoft Fundamentals, or similar entry-level credentials

Working Conditions

Primarily office-based professional environment and support environments
Minimum of 40 hours per week expected; overtime may occasionally be required
Regular attendance required
Duties may occasionally require work outside normal business hours
Occasional travel required to support technology initiatives, satellite offices, and field service activities

Essential Physical and Mental Demands

The employee must be able to perform essential duties with or without accommodation.

Physical demands:

Mobility and physical activity including standing, walking, sitting for extended periods, bending, reaching, and occasional lifting and carrying up to 30 pounds
Frequent use of computers, telephones, mobile devices, and other technology equipment
Fine motor skills for typing, equipment setup, and technology support activities
Ability to safely work with common office and technology equipment

Mental demands:

Collect, analyze, and interpret technical and operational information to reach logical conclusions
Work cooperatively with employees, clients, vendors, leadership, and the public
Prioritize competing demands and perform effectively in time-sensitive situations
Maintain professionalism and composure under stress while responding to technology incidents

Salary: USD 20–25 per hour

View full job page →

Get Telephony Support Jobs alerts

New Telephony Support Jobs, daily.