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3 jobs found

13d ago

Senior Technical Support Engineer

ServiceNow Orlando, FL

Orlando, FL

13d ago

$81k - $124k/yr Full time Ai Workflows Analytics APIs

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Job Description

Senior Technical Support Engineer for Moveworks on the ServiceNow platform, providing day-to-day technical support and troubleshooting for an AI driven assistant to enable automation, enterprise search, and workflow execution for large-scale customers.

Responsibilities

Deliver daily technical support to customers using the AI Assistant platform to enable automation, search, and workflow execution.
Troubleshoot AI responses, including RAG based retrieval and answer quality.
Analyze agentic workflows, covering planning, execution, and action failures.
Debug and validate API integrations with enterprise systems.
Explain technical concepts clearly to customers and translate complex AI and system behavior into straightforward terms.
Identify root causes using logs, telemetry data, and monitoring tools such as Kibana and Grafana.
Document defects clearly and track them in defect management systems.
Provide timely responses and meet service level agreements.
Triage tickets and escalate to the appropriate teams, including Customer Success Engineering, Product, and Engineering.
Assess API failures and integration issues across connected enterprise systems.
Make configuration changes to optimize the assistant's behavior and align with customer requirements.
Identify recurring issues and contribute to internal and customer-facing knowledge bases.
Reproduce, document, and report bugs, outages, and workflow failures clearly.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
5 to 8 years of experience in customer-facing technical support or similar roles.
Experience working with the ServiceNow platform and enterprise integrations.
Strong understanding of REST APIs and debugging integration issues.
Experience with automated, bi-directional integrations between systems.
Ability to distinguish between configuration issues and product limitations through system design concepts.
Proven troubleshooting and problem-solving skills.
Ability to analyze logs and monitoring tools such as Kibana and Grafana.
Strong written communication skills and the ability to simplify complex technical concepts.
Ability to debug issues across workflows, APIs, and system interactions.
Experience reproducing, documenting, and communicating bugs effectively.
Passion for technology with a strong desire to learn and grow.

Technologies

ServiceNow
Kibana
Grafana
REST APIs
XML
JSON
YAML
Python
Git
Okta
Workday
Google Workspace
Microsoft Active Directory

Benefits

Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Equity, when applicable

Nice to Have

Familiarity with AI/ML systems, especially RAG-based search or conversational AI
Understanding of agent-based or workflow automation systems
Familiarity with configuration file formats such as XML, JSON, and YAML
Experience with logging and observability tools such as Kibana and Grafana
Basic coding skills, preferably Python
Knowledge of distributed version control systems, with Git as a plus
Experience with enterprise IT platforms such as Okta, Workday, Google Workspace, and Microsoft Active Directory

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1mo ago

GD168 Science Data Center Operations Technical Support Developer

ADNET Systems, Inc. Greenbelt, MD

Greenbelt, MD

1mo ago Closed

Full time Analytics Business Intelligence Dashboards

This position is no longer accepting applications (closed Aug 9, 2026).

Job Description

This onsite role supports NASA Goddard Space Flight Center's GES DISC operations by delivering technical assistance for science data center activities. The position requires collaboration with scientists, system administrators, software developers, and other staff to process, ingest, and distribute data for NASA Earth and environmental missions. Based in Greenbelt, Maryland, the role demands a bachelor’s degree and a minimum of two years of relevant experience.

Responsibilities

Support ongoing science data processing, ingest, and distribution operations for multiple GES DISC data streams
Ensure data availability from data providers and make data accessible for science production and the user community
Assist in statistical analytics related to data collection inventory and data metrics collection and reporting
Generate, format, develop and automate reports
Tweak or modify existing automated scripts that collect and visualize data metrics
Create and modify scripts to improve reporting of operations status
Monitor operational alert reporting, assist with troubleshooting, and submit trouble tickets as needed
Document data anomalies via the ticketing system and investigate causes
Collaborate with system administrators to verify the consistency of data archive disk backups
Support system testing for new software releases
Coordinate with external interfaces for ingest and distribution of new data products

Requirements

Bachelor of Science in computer sciences, physical sciences, civil, environmental, systems engineering, or related fields
Familiarity with UNIX/Linux environments (2 years)
Demonstrated problem solving and troubleshooting ability with an independent and Creative approach
Familiarity with data formats and metadata, especially as related to earth or environmental data
Minimum 2 years’ experience as a database user, including familiarity with SQL queries and understanding of database table relationships
Minimum 2 years of prior software development or maintenance experience in Python, C, or Perl
Strong written and oral communication skills
U.S. Citizenship or Permanent Residency (LPR) required, with U.S. residency for the past 3 consecutive years
Ability to obtain and maintain a Tier 1 Investigation through NASA

Technologies

UNIX/Linux
SQL
Python
C
Perl
Elasticsearch
Kibana
Grafana
AWS

Benefits

Annual Leave and Sick Leave
Military and Family Emergency Leave
Paid Holidays
Performance Bonuses
Medical, Dental, and Vision Plans
Direct Deposit Payroll
401K Plan with Company Matching and Immediate Vesting
Tuition Reimbursement for training and career development
Swag bags

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1mo ago

Help Desk Support

Software Technology Inc Columbus, OH

Columbus, OH

1mo ago Closed

Full time Dashboards Data Analytics End User Support

This position is no longer accepting applications (closed Jul 28, 2026).

Job Description

Software Technology Inc is hiring an onsite Help Desk Support professional in Columbus, Ohio. The role centers on delivering user-focused assistance through established help desk tools, with a strong emphasis on precise documentation, installations, troubleshooting, and ongoing systems monitoring. You will work with familiar platforms including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana to support operational reliability on site.

The ideal candidate will bring hands-on experience with the listed help desk software, a proven ability to produce high-quality documentation within a ticketing system, and a service-oriented approach. This role values clear communication, keen attention to detail, and a proactive mindset for installation, issue resolution, and system health assessments.

Requirements

Experience with help desk software, including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana
Strong documentation capabilities and meticulous attention to detail within ticketing systems such as Service Now
Service-oriented mindset
Installation capabilities
Troubleshooting expertise
Strong critical thinking and problem-solving skills
Experience with systems evaluation and operational monitoring

Technologies

Service Now
Remedy
IRIS
Powershell
Genesis
UEM
Grafana

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Senior Technical Support Engineer

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