Help Desk Support
Job Description
Software Technology Inc is hiring an onsite Help Desk Support professional in Columbus, Ohio. The role centers on delivering user-focused assistance through established help desk tools, with a strong emphasis on precise documentation, installations, troubleshooting, and ongoing systems monitoring. You will work with familiar platforms including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana to support operational reliability on site.
The ideal candidate will bring hands-on experience with the listed help desk software, a proven ability to produce high-quality documentation within a ticketing system, and a service-oriented approach. This role values clear communication, keen attention to detail, and a proactive mindset for installation, issue resolution, and system health assessments.
Requirements
- Experience with help desk software, including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana
- Strong documentation capabilities and meticulous attention to detail within ticketing systems such as Service Now
- Service-oriented mindset
- Installation capabilities
- Troubleshooting expertise
- Strong critical thinking and problem-solving skills
- Experience with systems evaluation and operational monitoring
Technologies
- Service Now
- Remedy
- IRIS
- Powershell
- Genesis
- UEM
- Grafana
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