Senior Tech Support Specialist

Tishman Speyer is seeking a Senior Tech Support Specialist to deliver dedicated, confidential technical support to the company’s Executive Leadership Team and other senior business leaders. In this onsite New York role, you will act as a primary technology contact, proactively monitoring the executive environment and resolving issues across endpoints, Microsoft 365, and Apple iOS collaboration and applications.

What you’ll do

• Provide dedicated IT support for members of the Executive Leadership Team and other designated senior business leaders, delivering rapid response and real-time issue resolution.
• Take end-to-end ownership for issue resolution, including communication, follow-up, and customer satisfaction.
• Work closely with Executive Assistants to identify, prioritize, and resolve technology issues while minimizing disruption to executive schedules.
• Build trusted relationships with Executive Assistants and Chiefs of Staff to ensure technology readiness for Board meetings, investor presentations, executive travel, and other high-profile events.
• Deliver on-site support and after-hours or weekend remote support as needed for business travel, executive meetings, and critical company events.
• Maintain exceptional discretion, professionalism, and confidentiality at all times.
• Support and maintain Windows 11 laptops, iPads, iPhones, and other executive devices, ensuring synchronization, security, and configuration are seamless.
• Perform device provisioning, software deployment, operating system upgrades, patching, and proactive maintenance.
• Ensure executive devices comply with enterprise security, identity, and endpoint management standards without disrupting workflows.
• Maintain documentation of device configurations, preferences, and troubleshooting procedures.
• Troubleshoot and support Microsoft 365 applications including Outlook, Teams, OneNote, Word, Excel, and PowerPoint, as well as Apple iOS applications including Mail, Calendar, and Contacts.
• Support collaboration tools including Zoom, Diligent, PDF Expert, Goodnotes, and other executive productivity applications.
• Diagnose and resolve issues across Microsoft 365, identity services, authentication, mobile devices, networking, and cloud services.
• Stay current on Apple, Microsoft, and enterprise collaboration technologies and recommend improvements to the executive experience.
• Proactively monitor executive endpoints and identify potential issues before they affect productivity using enterprise monitoring platforms.
• Partner with Infrastructure, Engineering, Networking, Security, and Service Management teams to resolve recurring executive issues permanently.
• Identify opportunities to improve the executive technology experience through automation, standardization, and service improvements.
• Serve as the primary point of ownership for executive technology issues, ensuring timely updates and resolution across IT teams.

What you bring

• Minimum 7 years of IT support experience.
• At least 7 years total, including at least 3 years supporting executive leadership or VIP clients in a fast-paced, global organization.
• Exceptional customer service, communication, and interpersonal skills.
• Ability to work independently with sound judgment and absolute confidentiality.
• Flexibility to provide after-hours or weekend support as business needs require.
• Expert-level experience supporting Apple iPhone, iPad, macOS, and the Apple ecosystem.
• Expert-level experience supporting Windows 11 and Microsoft 365.
• Strong knowledge of Microsoft Outlook, including Outlook Classic and New Outlook, with troubleshooting expertise across configuration, performance, synchronization, authentication, caching, search, calendar management, and email delivery issues, including migration and coexistence scenarios.
• Strong experience administering Microsoft Intune, including device enrollment, compliance policies, configuration profiles, application deployment, endpoint security, MDM, and Conditional Access integration.
• Strong working knowledge of Microsoft Entra ID (Azure AD) and modern endpoint management practices.
• Strong troubleshooting skills across Windows, iOS, Microsoft 365, identity services, networking, cloud services, and enterprise collaboration platforms.
• Working knowledge of Splunk Enterprise for endpoint troubleshooting, authentication analysis, and log analysis.
• Working knowledge of CrowdStrike Falcon for endpoint health, security investigation, and threat analysis.
• Working knowledge of Cisco ThousandEyes for endpoint, network, internet, and SaaS application performance monitoring.
• Ability to use enterprise monitoring and security tools to proactively identify and resolve issues.
• Onsite presence required; ability to travel occasionally in support of executive meetings or business events.
• Ability to lift and transport standard IT equipment.

Role details

• Location: New York, NY (onsite)
• Salary: USD 115,000 - 135,000 per year
• Minimum experience: 7 years

Benefits

• Discretionary annual bonus
• Comprehensive medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plan (with matching contributions)
• Wellness benefits
• Other benefits afforded to full-time Tishman Speyer employees