Executive Tech Support Specialist

The Executive Tech Support Specialist provides coordinated, executive-level technology support for executives and their administrative assistants. The role manages issue intake through resolution, including rotating on-call coverage, and supports devices, applications, and onsite projects.

Location

Riverwoods, IL (onsite)

Compensation

USD 74,200 - 84,700 per year (Riverwoods, IL) for Associate, Tech Operations.

This role is also eligible for performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Responsibilities

• Deliver a world-class technical support experience for executive-level clients
• Own client issues from intake to resolution, providing concierge-level support including a rotating on-call shift for after-hours and weekend coverage
• Issue, troubleshoot, and repair computer systems, printers, and peripheral equipment located throughout the organization
• Provide onsite support for projects and assist other support teams as needed
• Support corporate applications, applying knowledge of current and new technologies
• Anticipate needs and resolve issues proactively to prevent negative client impact
• Help identify trends in incidents and requests to support solution development and reduce request volume

Required Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience working in Technical Support
• At least 2 years of experience with Mac or Windows hardware configuration
• At least 2 years of experience with Google Suite applications
• At least 1 year of experience with Mobile Device Management (AirWatch) for iOS & Android
• At least 2 years of experience supporting executives

Technologies

• Mac
• Windows hardware configuration
• Google Suite applications
• Mobile Device Management (AirWatch)
• iOS
• Android

Preferred Qualifications

• Bachelor’s Degree
• 1+ year of experience with Windows 11 or earlier operating systems
• 1+ year of experience using Zoom and other desktop support tools for remote problem resolution
• 1+ year of experience using ServiceNow
• 1+ year of experience with LAN and WAN equipment, including NICs, network cabling, and routers
• Microsoft (MCP or MCSE), ITIL Foundations, A+, or Network+ certification
• Networking knowledge including TCP/IP and awareness of security
• Ability to communicate technical concepts or solutions to a non-technical audience

Immigration Sponsorship Notice

Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (including options such as H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or other work authorization forms that require employer immigration support).

Additional Employment Information

• Applications are expected to be accepted for a minimum of 5 business days.
• No agencies please.
• Capital One is an equal opportunity employer (EOE, including disability and veteran status) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.
• Qualified applicants with a criminal history will be considered in a manner consistent with applicable laws regarding criminal background inquiries, including Article 23-A of the New York Correction Law and other local requirements where applicable.

Accommodation / Recruiting Contact

• If you visited the website to find information on employment opportunities or to apply and require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or email [email protected].
• For technical support or questions about Capital One’s recruiting process, email [email protected].

Company / Legal Notices

• Capital One does not provide, endorse, or guarantee, and is not liable for third-party products, services, educational tools, or other information available through this site.
• Capital One Financial is made up of several entities. Positions posted by country apply to the corresponding entity (Canada, United Kingdom, or Philippines) as applicable.