macOS

macOS Support Jobs

2 jobs found

11d ago

Customer Service / Tech Support Rep – Tech Products

Concentrix Mississippi 🇺🇸 Remote

Mississippi

11d ago

$17+/hr Full time Application Support Contact Center Customer Service

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Job Description

Remote Customer Service and Tech Support specialist for tech products handling inbound/outbound calls and online inquiries to assist customers and troubleshoot hardware and software issues.

Responsibilities

Serve as the primary support voice for the client, answering questions about products and services while delivering courteous customer service, troubleshooting, and technical assistance
Handle inbound customer support using a structured call flow guide
Diagnose and resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Demonstrate strong problem-solving abilities
Maintain broad knowledge of client products and services, including smartphones, tablets, computers, and wearables; familiarity with iOS and/or macOS or comparable technology is preferred
Provide professional customer experiences with a positive, helpful attitude

Requirements

1+ year of customer service experience
High School Diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
Quiet, distraction-free home workspace
Ability to multitask in a fast-paced environment with strong problem solving skills
Eagerness to learn new technologies
Proven problem-solving ability with the capacity to ask probing questions to reach resolution
Strong computer navigation skills and PC knowledge
Availability to work 8:00 am to 11:30 pm EST, Monday through Sunday; schedule rotates every 3 months based on performance
Desktop or laptop for PC and internet testing; employer-provided work computer
High-speed internet (no wireless/hotspots or satellite) and a smartphone with at least 10 Mbps upload and 10 Mbps download
Residence in the United States with a valid U.S. address

Benefits

Base pay of $17.31 per hour, with actual wages varying by location, qualifications, and experience; benefits for eligible employees include medical, dental, and vision coverage, EAP, 401(k), paid time off and holidays, and paid training days
DailyPay option to access earnings early
Paid training plus performance-based incentives
Lucrative employee referral bonus opportunities
Networking groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with partnered providers
Mentorship programs to support career development
Work-from-home convenience
Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
Cultural celebrations and recognition events including Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, #MyOneEarthPromise, and more

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25d ago

Mac Technical Support Technician with basic windows knowledge

Bel-tronics Communications Systems Inc Peoria, AZ

Peoria, AZ

25d ago

$18 - $24/hr Full time Apple Business Manager Computer Skills Customer Service

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Job Description

Bel-tronics Communications Systems Inc is seeking a Mac Technical Support Technician who can handle escalated macOS issues while providing basic Windows support in a mixed-OS environment. This onsite role in Peoria, AZ concentrates on hands-on troubleshooting for Apple devices such as MacBook, iMac, and Mac Mini, pairing hardware diagnostics with user guidance on security and best practices. The position offers compensation in the range of USD 18 to 24 per hour.

Responsibilities

Respond to and manage support requests via phone, email, chat, and ticketing systems.
Provide macOS support for MacBook, iMac, and Mac Mini devices.
Troubleshoot and resolve issues related to macOS, Apple hardware, iCloud, Apple ID, and third-party applications commonly used in Mac environments.
Support Apple Business Manager, MDM and RMM platforms, and deployment workflows.
Utilize knowledge of firmware updates and password lockout issues to assist users.
Assist users with macOS updates, system performance concerns, and application compatibility.
Perform hardware diagnostics and repairs including SSD replacements, RAM upgrades, battery swaps, and logic board troubleshooting.
Configure and support network services such as SMB shares, VPN connections, shared printers, and Wi-Fi access points in mixed OS environments.
Provide basic Windows 10/11 support, including password resets, desktop troubleshooting, and Office 365 user management.
Collaborate with Windows and network teams to ensure seamless cross-platform integration.
Maintain accurate documentation and ticket tracking using internal systems.
Provide guidance and training to end users on macOS best practices and security.
Participate in monthly maintenance tasks and client health checks.

Requirements

2+ years of experience supporting macOS in a business environment.
Strong understanding of macOS Ventura/Sonoma, Apple hardware, and Apple ecosystem tools.
Experience with MDM solutions is highly preferred.
Familiarity with Office 365 on macOS, including Outlook and Teams.
Basic Windows support experience (Windows 10/11, Office 365, desktop troubleshooting).
Basic networking knowledge: DNS, DHCP, VPN, SMB, and Wi-Fi troubleshooting.
Excellent communication and documentation skills.
Apple Certified Support Professional (ACSP) or similar certification is a plus.
A+ or Network+ certification is beneficial but not required.
Time Machine and backup strategy support, macOS recovery and internet recovery tools, and FileVault encryption management.
macOS system logs and crash report analysis capabilities.
Reliable transportation.

Technologies

macOS, macOS Ventura, macOS Sonoma
Apple devices: MacBook, iMac, Mac Mini
Apple Business Manager, MDM, and RMM platforms
iCloud, Apple ID, Office 365
Windows 10/11, DNS, DHCP, VPN, SMB, Wi-Fi
Time Machine, backup strategies, macOS recovery tools, internet recovery tools
FileVault encryption management
macOS system logs and crash report analysis
Apple hardware and ecosystem tools

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment

This position is based at our headquarters in Peoria, AZ. Onsite work is required.

Schedule

Monday to Friday
Full-time, in-person

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macOS Support Jobs

Customer Service / Tech Support Rep – Tech Products

Mac Technical Support Technician with basic windows knowledge

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