Bilingual Customer & Technical Support Specialist (English/Spanish)

HD Fleet is hiring a Bilingual Customer & Technical Support Specialist for an onsite, part-time role in Argyle, TX. This position offers a flexible in-office schedule with 20–25 hours per week, hands-on training in a fast-moving tech environment, and the chance to work closely with a small team where your contributions are visible and valued. You will also have a clear path to full-time as the company grows.

What you’ll do

• Support customers in English and Spanish via phone and email.
• Help customers troubleshoot dash cameras, GPS tracking devices, and the HD Fleet platform.
• Diagnose and resolve issues related to hardware, connectivity, installation, and software.
• Walk customers through platform features so they can use the service effectively.
• Open, document, and manage support tickets from first contact to resolution.
• Follow up to ensure problems are actually solved, not just passed along.
• Escalate more complex technical issues when needed.
• Assist across the team as the company grows.

What you bring

• Bilingual in English and Spanish (required).
• Comfort with technology and the ability to learn new software quickly.
• Strong customer service skills with clear, friendly, confident communication.
• A natural troubleshooting mindset and strong problem-solving ability.
• Follow-through to close the loop with customers.
• Detail-oriented and organized approach, able to handle multiple customer issues at once.
• Reliable and comfortable working independently.

Tools you’ll use

You’ll work with Microsoft 365, including Outlook, Teams, Word, and Excel.

Bonus points

• Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel).
• Experience in customer service, help desk, SaaS, GPS, automotive, or tech support.

Compensation: $17/hour (part time).