Cloud and Network Help Desk

Academic Technologies Inc invites you to join our Cloud and Network Help Desk team in a hybrid role based in Miami, FL. This position centers on phone and remote support, ticketing, and on-site client assistance, with a primary focus on Windows 10 and Microsoft Server Technologies. The role offers an hourly range of USD 38 - 80 and a culture that prioritizes learning, collaboration, and professional growth.

Benefits

• Comprehensive Health & Wellness Benefits Package
• Parental Leave Program
• New Device Allowance
• Socials, Outings & Retreats
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility
• Dental insurance
• Health insurance
• Paid time off

Responsibilities

• Answer technical calls and provide phone or remote support.
• Enter trouble tickets into the ticketing system and maintain service tickets.
• Develop and sustain knowledge bases to support issue resolution.
• Investigate events and alerts to determine potential remedies for client and server issues.
• Maintain internal systems at the office and perform software installations as needed.
• Assist with support for Windows 10 and Microsoft Server Technologies.
• Document processes and uphold workflow procedures.
• Maintain a clean work environment and support Student Service staff.
• Resolve client issues using our management software.
• Conduct on site visits to client offices for applicable support tasks.
• Monitor and remotely manage client environments via remote management software.
• Potential bench work on computers brought to the office or server build outs.

Requirements

• Ability to adapt to a rapidly changing environment.
• Excellent interpersonal, verbal and written communication, and problem-solving skills.
• Team player capable of succeeding in high-stress situations.
• Balance between customer service oriented soft skills and technical aptitude.
• Experienced candidates are preferred.
• Experience supporting Windows 10 and Microsoft Server Technologies.

Technologies

• Windows 10
• Microsoft Server Technologies
• Remote Management software

Training

The training period is paid and its length is not fixed. Depending on knowledge, experience and performance, it may last from one to up to three months.

About The Academy

With more than two decades of IT training experience, The Academy is well positioned to help advance your IT career. Whether you are seeking additional IT skills, certification, or starting a new path in technology, The Academy offers the training you need. The Corporate Division certifies more than 2,000 IT Professionals and Developers from over 500 companies each year. Our accelerated IT Vocational programs are designed to equip you for a successful IT career.

Note: Only applicants under consideration will be contacted. We appreciate your interest.

Application Question(s)

• Are you currently unemployed?
• Do you live in South Florida (Miami, Broward or West Palm Beach)?

Work Location

Hybrid remote in Miami, FL 33126