Help Desk Technician

Advantage Services is a technology service provider supporting small businesses across South Florida, with a track record built on reliable IT support. In this in-office Help Desk Technician role in Fort Lauderdale, FL, you’ll deliver hands-on help to business clients by phone and remote connection while working from our Fort Lauderdale office.

You’ll troubleshoot and resolve issues across software, hardware, network, and server environments, including repairs for laptops and desktops. The role also includes key administration work in Microsoft 365 and Active Directory, along with consistent documentation using ConnectWise.

What you’ll do

• Assist business users by phone and remote session
• Diagnose and repair hardware and software issues on laptops and desktops
• Support server and network administration tasks, including adding users, reviewing logs, and managing permissions
• Perform Microsoft 365 administration tasks such as adding users, reviewing logs, and managing permissions
• Troubleshoot software, networking, and connectivity problems
• Create, update, and document tickets in ConnectWise

What you bring

• Strong troubleshooting skills in Windows 10/11 and Microsoft 365 apps
• Active Directory user and group management experience
• Microsoft 365 administration knowledge, especially user management, MFA, Exchange Online, and licensing
• Experience with Windows Server 2016, 2019, and 2022
• Understanding of networking fundamentals such as TCP/IP, DNS, and DHCP
• Ability to configure routers, switches, and wireless equipment
• Experience handling malware and virus removal
• Solid working knowledge of computer hardware
• Support experience with iOS and Android devices
• Clear, professional communication on the phone and a professional, client-focused approach
• Comfortable working as part of a team
• Eagerness to learn new skills and software with motivation to grow within the company

Schedule and in-office expectations

• Location: Fort Lauderdale, FL (onsite)
• Work schedule: Monday through Friday, 9:00 AM to 5:00 PM
• In-office requirement: You’ll be expected to work from the Fort Lauderdale office for all scheduled shifts

Compensation and benefits

• Salary: USD 50,000 per year
• Paid Time Off

Preferred certifications

• CompTIA A+ and Network+
• Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate or Administrator Expert

Technologies you’ll work with: Windows 10, Windows 11, Microsoft 365, Active Directory, MFA, Exchange Online, Windows Server 2016/2019/2022, TCP/IP, DNS, DHCP, ConnectWise, iOS, Android.