Customer Service Representative | Technical Support

As a Customer Service Representative in technical support at Spectrum, you’ll help residential customers resolve Internet and Voice repair questions through inbound phone support. This onsite role in Middletown, NY offers an hourly rate of USD 20–30 and includes opportunities to keep building your skills while working alongside a supportive, energetic team.

What you’ll do

• Answer inbound calls and provide support that strengthens connections between Spectrum and our residential customers
• Deliver customer support by phone
• Troubleshoot internet and phone technical issues
• Handle basic billing inquiries and payments
• Manage tough feedback professionally and communicate a strong understanding of Spectrum services

What you bring

• High school diploma or equivalent
• Ability to work a variety of schedules, including nights, weekends, and holidays
• Ability to read, write, speak, and understand English
• Computer and typing ability; comfort working with MS Office and software applications

Preferred qualifications

• 6+ months of customer service or related experience
• 6+ months of basic technical support experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• Skills in communication, organization, and time management with a customer service focus
• Attributes including dependability, problem-solving, professionalism, positivity, proactivity, and resilience, along with multi-tasking capability

Why this role feels good

• Continuously learn and apply new knowledge to customer service wins
• Uncover customers’ needs, create solutions, and resolve problems
• Make a positive impression through a best-in-class experience
• Represent a Fortune 100 company with professionalism and courtesy
• Work in an open, friendly environment with a supportive team

To support customers effectively, you’ll use MS Office, your computer skills, and strong typing ability as part of everyday work.