Customer Service Representative | Technical Support

Join a supportive, energetic team at Spectrum in Flushing, NY (onsite) as a Customer Service Representative focused on technical support for Video Repair. In this role, you’ll combine friendly customer care with hands-on troubleshooting for customers subscribed to Spectrum cable and video products. If you enjoy learning the ins and outs of TV services and helping resolve real problems over the phone, this position offers a structured training path and a clear place where your work directly impacts customer experience.

What You’ll Do

• Build confidence by learning Spectrum’s core TV products, services, and billing processes so you can deliver knowledgeable, timely support
• Serve as the voice of Spectrum, representing a Fortune 100 company in an open, friendly office environment
• Provide inbound phone support to troubleshoot and resolve technical issues related to cable and video services
• Handle a range of customer needs, including billing questions, account updates, and subscriber-related challenges
• Resolve TV inquiries while working toward best-in-class customer experiences
• During your shift, answer calls, work through computer systems, and continue learning about the business

Training and Schedule

• Complete extensive training for 13 consecutive weeks scheduled Tuesday through Saturday from 10:00 a.m. to 7:00 p.m.
• After training, be flexible to work a schedule within 11:00 a.m. to 10:00 p.m. with two weekdays off
• Be available to work nights, weekends, and holidays

What You’ll Need

• High school diploma or equivalent
• Ability to read, write, speak, and understand English
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Preferred Qualifications

• 6+ months of customer service experience
• 1+ year working with computers and software applications
• 6+ months of heavy volume phone experience in customer service or a call center
• Working knowledge of MS Office, plus computer skills and typing
• Strong communication, organization, time management, multi-tasking, and customer service skills
• Attributes such as dependable, professional, solution-oriented, results-driven, and resilient

Compensation: $20 - $36 per hour. Education: High school diploma or equivalent.