Desktop Support Analyst

Join Akron Children’s Hospital in an onsite Desktop Support role based in Boardman, OH. This position helps keep employees productive by installing, configuring, deploying, and supporting desktop and mobile technology while following department standards and meeting SLA expectations.

What you’ll do

The Desktop Support Analyst is responsible for the day-to-day support of endpoint technology, including workstations, laptops, printers, and mobile devices, along with the software approved for desktop environments. The role includes troubleshooting issues, deploying fixes, and ensuring systems are configured correctly for ongoing day-to-day use.

• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and other related peripherals as needed.
• Configure, deploy, maintain, troubleshoot, and support approved software used in desktop environments.
• Identify recurring problems, correct user errors, and address system inconsistencies to improve desktop support team function through alternative task-completion methods.
• Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions.
• Respond to tickets and resolve problems in a timely manner while adhering to established SLA requirements.
• Support and enforce ISD (information service department) policies.
• Travel to regional locations to perform tasks tied to core job duties.
• Deliver outstanding customer service to all levels of the organization.
• Support Office 365 and related applications.
• Support both reactive and proactive annual refresh of computing devices.
• Interface with approved Akron Children’s vendors as required.
• Perform other duties as assigned.

What you bring

• Minimum experience: four (4) years.
• Education: high school diploma or equivalent.
• Ability to work under minimal supervision with strong computer troubleshooting skills.
• Detail-oriented approach to configurations, documentation, and support work.
• Ability to work with all levels of customers.
• Willingness to travel to remote locations.
• Possess a valid State driver’s license and ability to obtain and maintain insurability based on ACH insurance carrier requirements.
• Complete an annual physical with the Akron Children’s Hospital Employee Health Department.

Technical focus: Office 365 and related desktop support activities.