Desktop Support/AV Technician

Benchmark Education Company LLC is hiring an on-site Desktop Support/AV Technician in New Rochelle, NY to deliver day-to-day IT support and conferencing/AV assistance for employees, contractors, and company events. This role supports conference room and event technology operations, troubleshooting, user guidance, and leadership media capture and editing.

Location and Work Setup

• Location: New Rochelle, NY (onsite)
• Work schedule: Full time in the New Rochelle office
• Travel: Once or twice per year for offsite conferences/events

Compensation

• Pay range: USD 20 - 25 per hour

Responsibilities

• Provide professional, courteous desktop support services to employees as needed.
• Receive and manage inbound service requests and incidents via phone, chat, e-mail, or the ticket system.
• Set up and configure new machines.
• Maintain an up-to-date IT inventory.
• Support IT projects as required.
• Conduct regular system testing, including daily walkthroughs and escalation of identified issues.
• Deliver training and support to business users.
• Provide a white glove level of support to key leadership.
• Produce digital studio video and audio recordings for leadership videos, including teleprompter setup and video editing.
• Escalate issues to other Support Teams as needed (for example, vendor and infrastructure issues).
• Build and maintain solutions for conferencing systems.
• Demonstrate familiarity with Microsoft Teams, Microsoft Teams Rooms, Zoom, and other conferencing systems (such as WebEx and BlueJeans).
• Ensure AV spaces are presentable and ready for use.
• Assist with show-running for company events including Town Halls and Sales Meetings.

Required Qualifications

• Must be legally eligible to work in the United States.
• Education and experience: Bachelor’s degree with at least 2 years of desktop and AV support experience, or High School Diploma/GED with at least 4 years of desktop and AV/IT experience.
• At least 2 years of experience supporting client technology functions, including A/V equipment configuration and technical troubleshooting.
• Advanced knowledge of both Windows and Mac environments.
• Intermediate knowledge of mobile device use/management including iOS and Android.
• Knowledge of Microsoft Office, Microsoft Teams, and Microsoft Outlook (including other Microsoft products as applicable).
• Advanced knowledge of AV equipment and related technologies.
• Strong verbal and written communication skills with demonstrated ability to work with all levels of the organization.
• Ability to prioritize and meet multiple aggressive deadlines.
• Organizational and analytical skills, including navigating complex issues and supporting strategic goals.
• Self-motivated, flexible, and highly resourceful.
• Works under general supervision using discretion, with awareness of health and safety at work.
• Routine administrative skills.
• Ability to define and follow instructions and procedures, absorb technical information, and apply it to the role.
• Demonstrated organized approach to work and ability to engage and influence on complex issues internally and externally.
• Ability to work under pressure and meet tight deadlines.
• Ability to meet physical requirements, including standing, sitting, walking throughout the day, and lifting up to 50 pounds.
• Ability to work well in high-pressure situations and process feedback.
• Maintain a calendar of events and plan resources, both technological and workforce, accordingly.

Technologies Used

• Microsoft Teams
• Microsoft Teams Rooms
• Zoom
• WebEx
• BlueJeans
• Microsoft Office
• Microsoft Outlook
• iOS
• Android
• Windows
• Mac

Key Competencies

• Empathetic: Willingness to understand others’ experiences and help through the full issue lifecycle.
• Emotional Intelligence: Ability to recognize, manage, and express emotions appropriately in interpersonal settings.
• Problem Solver / Solution Provider: Analytical ability to assess problems, determine causes, and identify solutions.
• Internet Savvy: Understanding how Internet, Cloud, and IoT work together to support secure operations.
• Technologist: Comfort working with AV hardware, computers, software applications, operating systems, and network connectivity.
• Knowledge-driven Mindset: Enjoys learning and continuous improvement to enhance people, processes, technology, and the customer experience.
• Strong Communicator: Verbal and written communication skills, including documenting and translating information clearly.
• Master of Simplicity: Ability to organize information quickly and deliver the simplest effective resolution.
• Growth Mindset: Ability to learn and adapt as products, technology, and policies change over time.