Desktop Support Engineer (Dispatch /Part-Time)

Axiom Technologies is hiring a Desktop Support Engineer (Dispatch / Part-Time) to provide on-demand, on-site IT support for enterprise clients. This independent contractor role focuses on hands-on troubleshooting and desktop assistance at the client location in West Point, PA, with dispatch assignments coordinated by the service delivery team.

The position is designed for engineers who can respond to support requests, work independently onsite, and document service activity while following client IT policies and security procedures.

Role overview

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues involving Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures during onsite work.

What you’ll need

• Strong knowledge of Windows operating systems and desktop environments.
• Experience with hardware troubleshooting and replacement.
• Basic understanding of networking fundamentals, including LAN connectivity, switches, and routers.
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in onsite support environments.

Tools and technology

• Windows operating systems
• LAN cable, console cable, and console access
• Windows desktops and laptops
• Windows laptop (required)
• Screwdriver toolkit and basic IT troubleshooting tools

Contract details

• Employment type: Independent Contractor / (Dispatch / Part-Time)
• Tax form: Independent Contractor (1099)
• Start date: Immediate
• Work model: On-demand / field support role
• Work assignments are shared by the Service Delivery Team.
• Engineers are contacted via phone or email when support is required.
• Before each assignment, engineers receive site location, SPOC details, and reporting time.
• No guaranteed number of working hours.

Location

• Onsite: West Point, Pennsylvania, USA

Eligibility

• U.S. Citizens and Green Card Holders preferred.

To apply, send your resume to [email protected].