Freelance Desktop Support Engineer – Onsite (Backfill/Dispatch)

Sharp Brains Limited is seeking a Freelance (1099) Desktop Support Engineer for onsite backfill and ticket-based dispatch in Allen, TX. This independent contractor role focuses on end-user computing support, reliable incident resolution, and professional service delivery across desktop and Microsoft 365 environments. Pay is $220.00 per day, with workdays and hours varying based on operational needs.

What you’ll do

• Deliver onsite desktop and end-user support for laptops, desktops, monitors, printers, and peripherals.
• Handle troubleshooting for Windows 10/11 issues across OS, applications, hardware, and software.
• Support Microsoft 365 applications, including Outlook, Teams, and other productivity tools.
• Perform device setup, imaging, configuration, software installation, and upgrades.
• Troubleshoot connectivity concerns involving LAN, Wi-Fi, VPN, and network printers.
• Manage user accounts, password resets, and access requests using established procedures.
• Work tickets end-to-end: incident resolution, escalation, documentation, and service quality.
• Assist with hardware replacement, device refreshes, and IT asset inventory.
• Troubleshoot and support Active Directory, Microsoft Azure, and AWS-related issues within the scope of assigned tasks.
• Maintain timely, professional support to meet service expectations.

What you bring

• Minimum 4 years of hands-on experience in Desktop Support, EUC, or IT Support.
• Strong troubleshooting experience with Windows 10/11, laptops, desktops, and peripherals.
• Experience with Microsoft 365, Outlook, Teams, and common enterprise applications.
• Working knowledge of Active Directory or Microsoft Entra ID, including user accounts and permissions.
• Working knowledge of Microsoft Azure and AWS.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
• Experience using ITSM ticketing systems and incident management processes.
• Strong communication, customer service, and problem-solving skills.
• Ability to work onsite in Allen, TX.
• Currently working as an independent IT contractor or freelance field technician, preferably supporting multiple clients or projects.
• Experience with ticket-based dispatch, field service, or break-fix assignments.
• Flexible availability to accommodate varying workdays and hours.
• Reliable, responsive, and able to complete accepted assignments professionally.
• Experience in an enterprise IT environment.
• Familiarity with ServiceNow or similar ticketing platforms.
• Knowledge of endpoint management and deployment tools such as Microsoft Intune, SCCM/MECM, or equivalent.
• CompTIA A+ or other relevant IT certifications.
• Experience working with managed service providers (MSPs) or multiple client environments.

Technologies you’ll use

• Microsoft 365, Outlook, Teams
• Active Directory, Microsoft Entra ID
• Microsoft Azure, AWS
• TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN
• ITSM ticketing systems, ServiceNow
• Microsoft Intune, SCCM/MECM
• CompTIA A+

Engagement details

• Freelance / Independent Contractor (1099)
• Onsite, ticket-based dispatch and backfill support
• Workdays, hours, and workload vary based on operational requirements
• No fixed daily schedule or guaranteed hours
• Assignments are subject to availability and confirmed commitments

How to apply

Apply directly through Indeed or contact [email protected]. Include an updated resume highlighting your desktop support experience, technical skills, Microsoft 365 and cloud knowledge, current location, and availability for onsite contractor assignments.

Application questions: Are you authorized to work in USA? Do you possess all the skills mentioned in the JD?

Work location: In person