Desktop Support Specialist

Cornerstone Research is hiring a Desktop Support Specialist to strengthen first-point-of-contact IT support for end users, with a focus on local New York office needs while also supporting other Cornerstone offices as required. This onsite role blends help desk ticket ownership with hands-on desktop, meeting, and equipment support, including a weekend on-call rotation.

You will manage incoming work through structured workflows, troubleshoot issues from start to resolution, and help keep end-user technology reliable across common software, peripherals, and conference room setups.

Role overview

• Serve as a daily mailbox shift help desk point of contact for end users and provide firm-wide local support.
• Track issues from intake through resolution for tickets received during mailbox shift or assigned to you.
• Follow documented procedures and workflows promptly, completely, and accurately.
• Deliver service-oriented support and resolve problems to end-user satisfaction.

What you will handle

• Provide meeting setup support, including video conferences with other offices and clients, plus technical assistance for meetings.
• Coordinate with teammates and administrative teams to resolve issues.
• Perform PC, monitor, printer, and related peripheral installations, adds, moves, and changes.
• Configure and deploy IT equipment and devices, including inventory tracking.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Perform full disk encryption for laptops and desktops.
• Complete archive restores.
• Conduct RSA setups and troubleshooting.
• Coordinate hardware repair.
• Assist with password resets and account lockouts.
• Participate in an on-call weekend rotation.

Required qualifications

• 3+ years of IT experience in a Help Desk capacity (professional services firm preferred).
• Strong hardware troubleshooting and diagnosis skills.
• Expertise supporting Windows 7 in a large-scale enterprise Windows Active Directory environment.
• Proficiency with CLI, VPN, and wireless technologies.
• Proficiency with LAN/WAN networking technologies.
• Ability to thoroughly follow SOPs, checklists, and other instructions.
• Working knowledge of Windows 10 and Office 2010/2016.
• Excellent knowledge of conference room equipment and support.
• High school diploma (or an equivalent combination of education and experience).

Preferred qualifications

• Comp TII A+ certification.
• MTA-Microsoft Technology Associate (current Windows version preferred).
• Dell Hardware Certification.

Technologies you will use

• Windows 7, Windows Active Directory
• CLI, VPN, wireless technologies
• LAN/WAN networking technologies
• Windows 10, Office 2010, Office 2016
• Video conferences, RSA

Compensation and benefits

Location: New York, NY (onsite). Salary: USD 61,200 - 78,500 per year. The individual base compensation will be tailored to your primary work location and the depth of experience you bring to the firm.

• Annual Performance Bonus: Discretionary bonus eligibility with a target of 5%, based on individual impact and collective firm success.
• Comprehensive healthcare options
• Monthly wellness subsidy
• Complimentary access to premium wellness apps
• Robust retirement savings plans
• Hybrid work model balancing in-office collaboration with telecommuting flexibility
• Generous paid time off
• Specialized support including fertility treatments
• Parental leave
• Back-up childcare
• Eldercare services
• Concierge assistance for personal errands
• Pet care
• Mentorship, continuous learning, and a vibrant, inclusive community

Please note that relocation assistance is not available for this role.