Desktop Support Technician

GTS Technology Solutions is hiring an Onsite Desktop Support Technician in Leander, TX (Austin, TX 78645). This contract role delivers white-glove, executive-level technical support in an enterprise environment. If you enjoy hands-on desktop work while keeping mission-critical end users productive, this position offers a clear mix of troubleshooting, documentation, and on-site leadership.

Compensation: $28.00 per hour. Schedule: Monday–Friday, 8:00 AM – 5:00 PM. Work location: In person.

What you’ll be doing

• Install, repair, and perform preventative maintenance for desktops, laptops, and related systems
• Troubleshoot and resolve hardware, software, and peripheral issues in an enterprise environment
• Identify and escalate network-related issues impacting desktop and laptop systems
• Provide white-glove, executive-level technical support for end users
• Support Microsoft productivity tools, including Office 365 and Microsoft Teams
• Support and troubleshoot video teleconferencing solutions such as Cisco Webex
• Deliver end-user training, create technical processes, and develop knowledge documentation
• Lead and support IT project efforts as needed
• Serve as a local technical leader and mentor to junior technicians
• Pass a Criminal Justice Information Systems (CJIS) background check upon hire

Skills and experience needed

• 4+ years providing white-glove, executive-level technical support
• 5+ years providing end-user desktop support
• 5+ years supporting personal computer hardware and routine software installations
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment
• 5+ years supporting Microsoft productivity tools including Office 365 and Microsoft Teams
• 4+ years supporting video teleconferencing solutions (example: Cisco Webex)

Tools you’ll use

• Office 365, Microsoft Teams, Cisco Webex
• ServiceNow
• E-Verify

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Preferred qualifications

• 5+ years creating technical knowledge articles and documentation
• 4+ years utilizing ServiceNow in a support environment
• 5+ years working in a multi-vendor support environment