Desktop Support Technician

Iron Service Global Inc offers an onsite Desktop Support role in Beaverton, OR with competitive pay of $22.00 to $24.00 per hour and a standard 40.0 hours per week schedule. If you enjoy helping end users resolve day-to-day technology issues, you will work directly in client environments while supporting a range of devices and service requests.

Responsibilities

• Provide onsite and desk-side support for end users and special devices.
• Troubleshoot PC-related problems following direction from the client-level contact or SPOC.
• Complete service events and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot installation of Gold images (or instructed images) on customer PCs and laptops, including applications and hardware components.
• Keep service events updated daily as part of ongoing case management.
• Support meeting room environments and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, including iPads, iPhones, and Android devices.
• Perform end user data backup and restoration when needed during a service event.

Requirements

• 2+ years of relevant experience.
• Experience using a call logging system.
• Good working knowledge of Windows 7/10 and related Office applications.
• MAC support experience would be beneficial.
• Knowledge of mobile devices, particularly Android and iOS.
• Working knowledge of both current and legacy hardware platforms.
• Experience building, configuring, replacing, and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts as identified by the client.

Technologies

Windows 7, Windows 10, Office applications, macOS, Android, iOS, Microsoft PATCH MANAGEMENT, Active Directory, Ticketing Tool

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work location: In person