Desktop Support Technician

Precision Castparts Corp. is hiring an onsite Desktop Support Technician in Portland, OR to help keep end users productive through reliable desktop hardware, software, and basic networking support. In this role, you will maintain and improve workstations and local systems while partnering with IT to support a safety-minded industrial manufacturing environment, uphold security of company systems and data, and meet compliance expectations tied to Sarbanes Oxley and export controls.

What you’ll do

• Diagnose and resolve issues with PCs, local printers, end-user connectivity, software and configuration, email, and other hardware and network problems.
• Provide timely resolution or referral by understanding user impact, setting appropriate priority, and meeting resolution goals.
• Explain technical solutions clearly and professionally using step-by-step guidance; provide one-on-one end-user training as needed.
• Perform Active Directory user account changes and maintain the Active Directory Computer environment.
• Propose and implement hardware and software upgrades to optimize system performance while staying within budget.
• Assist with local LAN cabling and equipment installation alongside the network team, including network interface cards, switches, and VPN devices.
• Maintain an accurate IT equipment inventory and keep spare parts inventory for IT software, hardware, and network printers.
• Create Purchase Requisitions and handle equipment receipt as needed.
• Track software license compliance and perform annual audits to confirm licensing compliance.
• Manage signoffs and software change requests per IT procedures and Sarbanes Oxley requirements.
• Maintain a clean and organized work environment, assist the Network Administrator as required, and support server backup and tape rotation work with the Server Administrator.
• Perform related work as required.

Skills and background needed

• Minimum of 2 years college credit (sophomore status) at an accredited college or university in Computer Information Systems or a related field.
• Ability to understand and apply basic algebraic and geometric principles within the IT field.
• Strong analytical problem-solving ability when working with a variety of variables in non-standard situations.
• Ability to interpret instructions including written and oral instructions plus diagrams and schedules.
• Capability to sit for prolonged periods in front of a computer and perform physical tasks including lifting heavy equipment up to 50 lbs. unassisted, bending, standing, climbing, or walking.
• Sincere desire to learn and expand IT knowledge to increase value to the company.
• Reasonable accommodation may be made for individuals with disabilities to perform essential tasks.
• Recommended: one year of end-user phone support for current PC desktop and application software, or one year installing, upgrading, troubleshooting, and repairing personal computers in a network environment.

Additional employment standards

• Work effectively in a safety-minded industrial manufacturing environment.
• Ensure security of company systems and data.
• Understand business priorities, continuously reconsider issue priorities, and communicate updates to management.
• Transition quickly between complex priorities in a fast-paced setting.
• Deliver technical support in person and over the phone and support and train end users across software applications as needed.
• Read, understand, and apply complex technical information; master new computer technology and its local applicability.
• Maintain cooperative relationships with internal and external customers, vendors, and the team; demonstrate respect for a diverse population.

National security and export controls

This position requires use of information or access to production processes subject to U.S. export control laws and regulations, including ITAR and EAR. To comply, applicants may need to be U.S. Persons or be eligible to obtain required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Technologies you’ll work with

Active Directory, Active Directory Computer environment, VPN devices, email, network interface cards, switches, Sarbanes Oxley, ITAR, EAR