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EPIQ DESIGN SOLUTIONS, LLC.

Desktop Support Technician

EPIQ DESIGN SOLUTIONS, LLC.
Rolling Meadows, IL $26 - $33/hr Full time Posted 1d ago
Comptia Computer Skills Customer Support Desktop Support End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services It Support macOS Network Onsite Operating System Operating Systems Technical Support Windows
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Job Description

This Desktop Support Technician role in Rolling Meadows, IL is a first point of contact for employee technical needs, with both on-site and remote support.

Responsibilities

  • Install, configure, and upgrade PC software and operating systems
  • Diagnose and troubleshoot hardware and software issues
  • Support desktop hardware components and desktop OS and application software
  • Provide timely, accurate feedback to users
  • Handle minor equipment repairs and coordinate additional servicing when needed
  • Record and manage inventory for hardware and software resources
  • Maintain passwords, data integrity, and file system security for the desktop environment
  • Coordinate with suppliers for warranty repairs and service agreement repairs
  • Provide end-user training and assistance when required
  • Set up and deploy new employee workstations, including cables, operating systems, and required software
  • Implement company policies, procedures, and standards for IT infrastructure
  • Document internal procedures and resolutions for commonly occurring issues
  • Collaborate with IT team members to improve system performance and expand support coverage
  • Ensure security and privacy for network and computer systems
  • Deliver on-site and remote support for network connectivity issues

Requirements

  • Associate’s degree in computer science, information technology, or a relevant field, or equivalent work experience
  • Proven experience as a Desktop Support Technician or similar role
  • Familiarity with recent operating systems including Windows, macOS, and Linux
  • Knowledge of office automation products and computer peripherals such as printers and scanners
  • Experience with remote troubleshooting and resolution
  • Understanding of networking principles and practices including TCP/IP, DNS, and DHCP
  • Ability to troubleshoot, diagnose, and resolve software and hardware issues
  • Knowledge of industry-standard IT certifications (for example: CompTIA A+, Network+, Microsoft Certified IT Professional)
  • Ability to manage multiple tasks and projects at the same time
  • Strong problem-solving and communication skills
  • Aptitude for learning new technologies and staying current with industry trends
  • Physical ability to lift and move computer equipment (approximately 40 lbs)
  • Excellent customer service orientation and patience
  • Availability for after-hours on-call rotation for emergency support
  • Ability to maintain confidentiality regarding information processed, stored, or accessed by the network

Technologies

  • Windows
  • macOS
  • Linux
  • TCP/IP
  • DNS
  • DHCP
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified IT Professional

Benefits

  • Join a successful and growing company investing in future success
  • Flexible work hours
  • Generous vacation policy
  • Paid five-week sabbatical every five years
  • 401(k) matching
  • Health, dental, vision insurance
  • Life, short and long-term disability insurance
  • Employee assistance program
  • Wellness reimbursement
  • Charitable Giving Company Match
  • Competitive salary commensurate with experience and performance
  • Fun, laid-back culture and rewarding work

Compensation: USD 26 to 33 per hour

Location: Rolling Meadows, IL (onsite)

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