Entry Level - Help Desk Tech

This entry-level role supports end users with reliable first-response help desk assistance for hardware, peripherals, and software.

Responsibilities

• Deliver first-level support via phone, email, remote, and on-site channels for desktops, laptops, printers, and related devices
• Log reported issues and document problem resolutions in the ticketing system
• Build and maintain knowledge of the products and services supported by the Help Desk team
• Handle incident documentation, escalation, tracking, and follow-up
• Participate in the on-call rotation as scheduled
• Complete assigned training and certification requirements
• Support additional tasks as assigned by the Help Desk Lead

Requirements

• Genuine interest in technology and eagerness to learn
• Clear, friendly, and professional phone manner
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users
• Ability to manage multiple assignments with attention to detail
• Hands-on experience with Microsoft Windows Desktop Operating Systems
• Reliable transportation to support on-site needs
• Ability to lift and move PC system components as needed

Location

• Marlton, NJ (onsite)

Compensation

• USD 40 - 55 per hour