This position is no longer accepting applications
Closed on September 21, 2026.
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Entry Level - Help Desk Tech
Computer Skills
Customer Support
End User Support
Entry Level
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Services
Phone Support
Remote Support
Technical Support
Technician
Windows
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Job Description
This entry-level role supports end users with reliable first-response help desk assistance for hardware, peripherals, and software.
Responsibilities
- Deliver first-level support via phone, email, remote, and on-site channels for desktops, laptops, printers, and related devices
- Log reported issues and document problem resolutions in the ticketing system
- Build and maintain knowledge of the products and services supported by the Help Desk team
- Handle incident documentation, escalation, tracking, and follow-up
- Participate in the on-call rotation as scheduled
- Complete assigned training and certification requirements
- Support additional tasks as assigned by the Help Desk Lead
Requirements
- Genuine interest in technology and eagerness to learn
- Clear, friendly, and professional phone manner
- Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users
- Ability to manage multiple assignments with attention to detail
- Hands-on experience with Microsoft Windows Desktop Operating Systems
- Reliable transportation to support on-site needs
- Ability to lift and move PC system components as needed
Location
- Marlton, NJ (onsite)
Compensation
- USD 40 - 55 per hour
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