Help Desk Technician

Cogent Communications is seeking a Help Desk Technician to support employees onsite in Washington, DC. This role focuses on fast, reliable first-level help and hands-on technical work across desktops, laptops, and key workplace systems. If you value customer-focused troubleshooting and want benefits coverage that starts within the first 30 days of employment, this position offers a strong foundation for long-term growth.

What you’ll do

• Act as the first point of contact for users, resolving hardware, software, and application issues via phone, email, and the ticketing system
• Maintain ongoing communication with employees throughout the resolution process
• Create, modify, and manage Active Directory objects using Windows Server
• Deploy and support hardware and software, including imaging Windows operating systems, installing software, restoring user data, and managing assembly and peripheral connections
• Troubleshoot desktop and laptop hardware issues
• Complete inventory and asset tracking tasks
• Support company cybersecurity efforts across client environments
• Maintain and update documentation for computers and systems

What you bring

• Degree in an IT-related field or equivalent experience
• 2+ years of experience in 1st Level Support / User Helpdesk
• Solid expertise with current Microsoft desktop operating systems and application software
• Experience with Windows 10 and Windows Server 2019, plus MS Office 2016/2019
• Endpoint solution experience, including Workspace ONE and Tanium
• Knowledge of personal computer hardware configuration and setup
• Basic understanding of DNS, FTP, TCP/IP, and file and print servers
• Experience using Active Directory, including creating and managing accounts
• Strong interpersonal skills and relationship-building abilities that support team development
• Excellent telephone and face-to-face communication skills
• Ability to multitask in a challenging, fast-paced environment
• Good English communication skills, both verbal and written
• Creative, innovative approach to problem solving
• Availability to work after hours and weekends

Benefits and support

• Health, Dental, and Vision
• Paid Time Off (PTO)
• Short- and Long-Term Disability
• Life Insurance
• Holidays
• Parental Leave
• 401(k) plan with employer match
• Stock options
• Employee Assistance Program
• Most benefits take effect within 30 days of employment; some benefits require a waiting period

Location, schedule, and salary

Location: Washington, DC (onsite). Salary: USD 65,000 - 75,000 per year. Work format: in-office (by submitting an application or resume, you understand this role is in-office). Physical work includes frequently remaining in a sitting/stationary position and performing desk-based tasks while using a computer.

How to apply

To apply for the Help Desk Technician position, submit your resume and cover letter to [email protected].