Help Desk/Desktop Support Analyst

If you want to support end users with practical, hands-on technology help, this contract Help Desk/Desktop Support Analyst role in Waterville, ME (onsite) with Robert Half offers a clear mission and strong support coverage. The hourly pay range is USD 23 to 27, and the assignment may become permanent. You will help keep desktops, laptops, mobile devices, Microsoft 365, and endpoint services running smoothly through the service desk process.

Responsibilities

• Deliver frontline technical assistance for hardware, software, and user access issues across desktops, laptops, and mobile devices.
• Diagnose and resolve Windows-based support requests while providing timely updates and clear communication via service desk tickets.
• Complete routine support tasks in Active Directory, including account access and password support, along with user-related troubleshooting.
• Support Microsoft 365 applications and services by helping users with functionality, connectivity, and productivity problems.
• Help manage endpoint devices using unified endpoint management, including configuration, updates, and compliance-related activities.
• Assist with software rollouts, patch implementation, and device replacement activities as part of the technology lifecycle.
• Prepare, deploy, and maintain end-user equipment so staff have properly configured and functional systems.
• Support IT projects and technical deployments by coordinating setup tasks, testing, and end-user readiness support.

Requirements

• 3+ years of experience providing hands-on IT support in a help desk, desktop support, or similar technical environment.
• Working knowledge of Microsoft Windows 10 and general Windows troubleshooting practices.
• Experience supporting Microsoft 365 Enterprise applications and related end-user services.
• Familiarity with Active Directory administration for basic user and access management tasks.
• Understanding of service desk ticket workflows and the ability to manage multiple support requests effectively.
• Exposure to support for desktop, laptop, mobile devices, and endpoint in a business environment.
• Strong troubleshooting, communication, and customer service skills with a practical, user-focused approach.
• CompTIA A+ or Network+ certification is helpful but not required.

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan enrollment for hired contract/temporary professionals

Job type: contract

Location: Waterville, ME (onsite)

Pay: USD 23 to 27 per hour

Relevant technologies: Windows, Windows 10, Active Directory, Microsoft 365, Microsoft 365 Enterprise, unified endpoint management