Help Desk / Field Support Technician

The Help Desk / Field Support Technician role supports endpoint services across Woonsocket Housing Authority locations, ensuring high availability, patch compliance, and configuration stability. The position involves on-site work with a primary location at 679 Social Street, Woonsocket, RI 02895, and participation in 24x7x365 emergency threat responses.

Location

Woonsocket, RI, on site with primary location at 679 Social Street, Woonsocket, RI 02895.

Salary

USD 50,000 per year

Minimum Experience

2 years of technical experience in an enterprise endpoint support or field technician role.

Responsibilities

• Provision, deploy, configure, patch, and troubleshoot Microsoft Windows 10 and Windows 11 desktops, laptops, and related peripheral hardware.
• Install, update, and resolve interoperability issues for Microsoft 365 applications, secure web browsers, and core line-of-business software.
• Support, configure, and secure corporate Android devices as well as Apple iPhone and iPad endpoints.
• Utilize Splashtop remote access tools to securely administer, diagnose, and resolve issues for on-site and remote staff.
• Relocate, install, configure, and maintain network-connected computing assets, local printers, and peripheral equipment.

Requirements

• 2-4 years of technical experience in an enterprise endpoint support or field technician role.
• Solid familiarity with Windows 10/11 environments, Active Directory endpoint structures, and basic mobile OS configuration (iOS/Android).

Technologies

• Windows 10
• Windows 11
• Microsoft 365
• Splashtop
• Active Directory
• Hyper-V
• Android
• iOS
• Yardi

Important Notice

This role is part of a proposal for Woonsocket Housing Authority ("WHA"). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.