Help Desk Technician
Active Directory
Cloud Platforms
Computer Skills
End User Support
Hardware Support
Help Desk
Help Desk Support
Identity and Access Management
Information Technology (IT)
It Service Management
IT Services
Microsoft 365
Onsite
Phone Support
Remote Support
Service Desk Technician
Service Management
Technical Support
Windows
Windows Support
Job Description
Prototype IT in Fort Worth, TX is hiring a customer-focused Help Desk Technician to support end users, resolve IT issues, and document service activity.
Responsibilities
- Handle incoming support requests for technical assistance via phone, email, or support ticket
- Troubleshoot issues involving computers, software, printers, and connectivity
- Install, configure, and update operating systems and business applications
- Support users with account access, password resets, and basic permissions
- Diagnose common problems related to Windows, Microsoft 365, and peripheral devices
- Log incidents in a ticketing system, including troubleshooting steps and resolutions
- Escalate complex technical issues to senior IT staff when appropriate
- Help maintain IT equipment inventories and support documentation
- Provide guidance on standard software and established technology procedures
- Follow security policies and safeguard confidential information
- Deliver timely, professional support while prioritizing requests appropriately
Requirements
- Experience in help desk, technical support, or a related IT role is preferred
- Basic knowledge of Windows operating systems and common business applications
- Understanding of computer hardware, software installation, and troubleshooting
- Familiarity with networking fundamentals including Wi-Fi, TCP/IP, and VPN connectivity
- Strong customer service, communication, and problem-solving skills
- Ability to document technical issues clearly and manage multiple requests
- Willingness to learn new tools, systems, and support procedures
Preferred Skills
- Familiarity with Microsoft 365 and user account management
- Experience with help desk ticketing systems and remote support tools
- Basic knowledge of Active Directory or Microsoft Entra ID
- CompTIA A+ certification or relevant technical training
Technologies
- Windows operating systems
- Microsoft 365
- TCP/IP
- VPN connectivity
- Wi-Fi
- Ticketing system
- Microsoft Entra ID
- Active Directory
- CompTIA A+
Benefits
- Dental insurance
- Flexible schedule
- Relocation assistance
Location: Fort Worth, TX (onsite)
Salary: USD 45,000 - 62,000 per year
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