Service Desk Ticketing

Service Desk Ticketing Support Jobs

15 jobs found

Today

Service Desk Integrator

Cherokee Federal Chicago, IL

Chicago, IL

Today

$85k - $95k/yr Full time Active Directory Application Support Desktop Support

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Job Description

Full-time temporary Tier II Service Desk Technician role providing on-site support Monday through Friday in Chicago, IL (8:00AM to 4:00PM).

Responsibilities

Provide end-user support with Windows 10 or later and supported software products including MS Office, Internet Explorer, Outlook, and Adobe Acrobat
Document work thoroughly using the current ticketing system
Perform imaging and deployment for PC and laptops
Deliver Tier I and Tier II technical support for end users
Support the Tier I Help Desk technician and handle escalated, more complex issues
Conduct in-depth troubleshooting for issues not resolved by Tier I agents
Triages, tracks, and routes inquiries to the appropriate internal resources
Collaborate with the Service Desk Manager on more extensive issue resolution
Provide reports to the Service Desk Manager or Contract Program Manager as requested

Requirements

High school diploma or equivalent; fluent reading, writing, and speaking English
Six (6) or more years of prior Help Desk experience
Working knowledge of Windows 10 and later operating systems
Hardware experience with HP/Dell laptops, desktop hardware, and printers, plus Apple iPhones, iPads, and Microsoft Surface tablets
Software experience including Attachmate Reflection Suite, SQL, HTML, JavaScript, Active Directory, Microsoft SCCM, MBAM/BitLocker, Adobe, CISCO, Intune (mobile), and Microsoft System Center Service Manager (MSCSM)
Wireless experience with 802.11 protocols and Level I/II VoIP operations and troubleshooting
Mobile device support and maintenance, including device management experience
Asset Intelligence experience: asset management processes, including IT hardware/software and software licenses
Knowledge of incident and problem management
Team collaboration and client-focused mindset
Excellent working knowledge of MS Office (Excel, Word, etc.)
Strong analytical skills with attention to detail and an orderly thought process
Ability to independently research problems and find solutions using industry tools, web resources, and vendor sources
Professional communication with strong listening skills
Ability to use the latest IM communication tool such as Skype for Business or Jabber
Must pass pre-employment qualifications of Cherokee Federal

Technologies

Windows 10
MS Office, Internet Explorer, Outlook
Adobe Acrobat
PC/Laptops imaging
SQL, HTML, JavaScript
Active Directory
Microsoft SCCM
MBAM/BitLocker
CISCO
Intune
Microsoft System Center Service Manager (MSCSM)
802.11 protocols
VoIP
Attachmate Reflection Suite
Microsoft Surface, Apple iPhones, iPads
HP laptops, Dell laptops
HP/Dell desktop hardware and printers
Excel, Word
Skype for Business, Jabber

Compensation & Benefits

Estimated starting salary range: $85,000 - $95,000 per year
Pay commensurate with experience
Full-time benefits: Medical, Dental, Vision, 401K, and other possible benefits as provided

Certifications (Preferred)

ITIL Foundations
CompTIA A+
CompTIA Network+
CompTIA Security+

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6d ago

IT Service Desk Specialist II

Dexian Government Solutions Fort Belvoir, VA

Fort Belvoir, VA

6d ago

$55k - $65k/yr Full time Active Directory Application Support End User Support

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Job Description

Dexian Government Solutions is hiring an IT Service Desk Specialist II to provide intermediate help desk support and serve as the main escalation point for user issues supporting the Defense Health Agency (DHA) at Fort Belvoir, VA.

Responsibilities

Provide technical assistance to end-users for hardware, software, and system issues via phone, email, or MS Teams
Serve as the primary escalation point for resolving user-reported computer problems, from basic through highly complex cases
Provide stagger/flex support during peak demand or periods of reduced staffing
Manage and maintain tickets in the DHA ticketing environment using ServiceNow, aligned with the ATAMMC Service Catalog and performance metrics
Support the ticket lifecycle including troubleshooting, triage, and escalation to Tier III
Deliver desk-side and remote assistance to resolve hardware and software issues
Perform root cause analysis for all critical events
Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software
Assist with CAC pin resets and support employee in-processing and out-processing
Support IT asset lifecycle activities using the DHA Life-Cycle-Management (LCM) process
Maintain and sustain operating systems and provide Active Directory (AD) administration
Maintain and update workstation and laptop security baselines
Maintain and update the Service Desk Issuance SOP
Create and manage articles in the ATAMMC Knowledge Base
Participate in On-Call/Call-Back rotation for Customer Support Services

Requirements

4+ years of progressive experience in IT service desk or desktop support
Bachelor’s degree in Computer Science, Information Technology, or a related field and/or equivalent years of experience
Experience resolving hardware, software, and operating system issues for end users
Experience with enterprise IT ticketing systems, including ServiceNow
Experience supporting Windows operating systems, Active Directory administration, and desktop support
Experience supporting CAC-based authentication environments
Current IAT II certification with ce designation required to start
Current/Active DoD Secret Clearance required to start

Technologies

ServiceNow
MS Teams
Windows operating systems
Active Directory (AD)
CAC-based authentication environments
DHA ticketing system
DHA Life-Cycle-Management (LCM) process
ATAMMC Knowledge Base
ATAMMC Service Catalog

Benefits

Open Paid Time Off
11 Federal Paid Holidays & 5 Paid Sick Days
Company-paid Life/AD&D
Company-paid Short Term and Long-Term Disability
Health Insurance with Company Contribution
401k Plan with Company Match
Employee Recognition Program
Opportunity for Employee Referral Bonus
Opportunity for annual Performance Bonus
401(k) and 401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Location and Schedule

Work location: In person
Address: 9300 DeWitt Loop, Fort Belvoir, VA 22060
Ability to commute: Fort Belvoir, VA 22060 (Required)
Contract support hours: Monday-Friday, 0600-1800

Pay and Certifications

Salary: $55,000.00 - $65,000.00 per year
License/Certification: CompTIA Security+ (Preferred)

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13d ago

Service Desk Technician Level 1

HR Group LLC Companies Prague, OK

Prague, OK

13d ago

$50k - $60k/yr Full time Application Support Cloud Platforms Computer Skills

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Job Description

The Level 1 Service Desk Technician acts as the first point of contact for employees seeking technical assistance across The HR Group and its family of subsidiary companies. This role manages service desk intake through resolution, maintains ticket accuracy, and supports routine IT troubleshooting along with entry-level cybersecurity, infrastructure deployment, and physical security system work.

Location and Position Overview

Position: Service Desk Technician – Level 1

Department: Information Technology

Reports to: IT & Cybersecurity Manager

Location: Prague, OK (onsite)

Salary: USD 50,000 - 60,000 per year

Experience: 2 years minimum

Key Responsibilities

Monitor the Service Desk queue and respond to incoming requests in a timely manner in line with established SLAs.
Record complete and accurate details of user interactions, diagnostic actions, and resolutions in the ticketing system.
Perform initial triage and resolve routine issues such as password resets, connectivity disruptions, and printer configuration.
Escalate complex or high-impact incidents to Level 2 support or the relevant specialized team, providing sufficient documentation for efficient follow-up.
Communicate professionally with employees via phone, email, and chat.
Provide step-by-step guidance so users can resolve common technical issues.
Maintain courtesy and patience while working toward timely resolution of user concerns.
Follow established operating procedures, security policies, and service-level agreements.
Maintain documentation to support internal audits, compliance needs, and ongoing knowledge base improvement.
Install, terminate, and test network cabling according to applicable standards.
Keep patch panels and cable management organized and properly documented.
Assist with installation and configuration of network equipment.
Conduct basic network testing and validation after deployment.
Install and configure IP-based security cameras (CCTV).
Complete other duties assigned by IT leadership to support departmental objectives.

Required Qualifications

Two to four years of experience.
Foundational knowledge of Windows and macOS operating systems.
Working knowledge of Microsoft 365 applications and user account administration.
Working knowledge of SharePoint team sites.
Strong written and verbal communication skills, including the ability to explain technical topics to non-technical audiences.
Proven ability to manage competing priorities in a fast-paced environment.
Customer-focused mindset with analytical and problem-solving capability.

Technology Exposure

Windows
macOS
Microsoft 365
SharePoint
ServiceNow
Zendesk
CCTV

Benefits

Salary: USD 50,000 - 60,000
Comprehensive benefits package
401(k) with company match
Paid time off / holidays

Preferred Qualifications

Experience in IT support, help desk, or customer service.
Familiarity with IT service management and ticketing platforms, such as ServiceNow and Zendesk.
IT Degree, Professional Accreditation, or Certification (plus).

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17d ago

Tier 2: Service Desk Engineer

CIT Solutions, LLC Dallas, TX

Dallas, TX

17d ago

$60k - $70k/yr Full time Application Support End User Support Firewall

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Job Description

CIT Solutions, LLC is hiring a Tier 2: Service Desk Engineer to support end users in a cybersecurity-first managed services environment. This role focuses on escalated, technical troubleshooting for client workstations, Microsoft 365, printers and peripherals, networking, and other business applications, with remote work as the default and occasional onsite visits when needed.

In this position, you will work within documented, process-driven workflows and use RMM and PSA tools to keep tickets organized and solutions consistent across a multi-client portfolio. The team also emphasizes root-cause thinking and automation to help maintain a low-ticket environment.

What You’ll Do

Deliver Tier 2 technical support for end users, primarily remotely with occasional onsite work
Investigate and resolve escalated tickets involving workstations, Microsoft 365, printers and other peripherals, networking, and other common applications
Troubleshoot hardware and software issues both remotely and in the field
Keep documentation accurate and up to date, following standardized procedures using RMM and PSA tools
Support a low-ticket environment by contributing to automation and root-cause solutions, avoiding short-term fixes

Required Skills & Experience

2+ years of IT support experience, ideally in an MSP setting or in a multi-client environment
Strong knowledge of Microsoft 365, Windows, networking fundamentals, and remote support tools
Comfort working in structured environments with standardized procedures and documented workflows
Reliable transportation and willingness to travel locally to client sites as needed
Excellent communication skills, with clear, professional, and personable interactions

Tools & Technologies

Work will involve Microsoft 365, Windows, RMM/PSA platforms, and common security and business technologies, including:

RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
MDM, VoIP, and systems management
Firewall technologies including SonicWall, Fortigate, Fortinet, and Unifi
Quickbooks, Lacerte, ERP systems, and Azure

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Additional Qualifications (Preferred)

Relevant certifications (for example CompTIA A+, Network+, or Microsoft certifications)
Experience with RMM, MDM, and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
Familiarity with VoIP systems, firewalls, and common line-of-business applications (including SonicWall/Fortigate/Fortinet/Unifi, Quickbooks, Lacerte, ERP systems, and Azure)

Role Details

Job type: Full-time
Salary: USD 60,000 - 70,000 per year
Work location: Hybrid remote in Dallas, TX 75208
Ability to commute: Dallas, TX 75208 (Required)
Ability to relocate: Dallas, TX 75208 (Relocate before starting work, Required)

What CIT Solutions Emphasizes

A remote-first setup with meaningful impact
A tight-knit team focused on clarity, consistency, and continual improvement
Career growth in a company investing in cybersecurity and automation
Competitive salary and benefits
A professional culture centered on security

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17d ago

Tier I Help Desk Technician

ProCern Technology Solutions Tampa, FL

Tampa, FL

17d ago

$20 - $25/hr Full time Customer Support End User Support Hardware Support

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Job Description

ProCern Technology Solutions is hiring a Tier I Help Desk Technician to deliver first-level technical support for clients in Tampa, FL (onsite). In this role, you serve as the initial point of contact, helping troubleshoot common hardware, software, access, and connectivity issues while keeping every interaction organized in a ticketing system.

What you’ll do

Handle first-level support requests by phone, email, chat, and ticketing systems.
Troubleshoot issues across operating systems, applications, hardware, software, printers, networking, and user access.
Document troubleshooting steps, findings, resolutions, and customer communications accurately in the ticketing system.
Follow established procedures, standard operating procedures, and knowledge base documentation.
Escalate problems appropriately, including complete and thorough documentation.
Maintain ownership of assigned tickets and ensure timely follow-up through resolution.
Communicate professionally and effectively with customers and internal teams.
Prioritize and manage multiple tasks in a fast-paced environment.
Participate in ongoing training and quickly learn new technologies, tools, and client-specific processes.
Support a positive team culture focused on accountability, consistency, and exceptional customer service.

Requirements

At least 1 year of prior experience in a help desk, service desk, technical support, IT support, or call center environment.
Strong troubleshooting experience.
Excellent written and verbal communication skills.
Strong customer service skills with the ability to build rapport with end users.
Ability to follow instructions, policies, and documented procedures.
Strong attention to detail and a commitment to quality documentation.
Ability to learn new tools, technologies, and processes quickly.
Strong organizational, time management, and multitasking abilities.

Technologies

Ticketing systems

Preferred qualifications

Experience working in a Managed Services Provider (MSP) environment.
Experience using remote support tools and IT ticketing systems.
Industry certifications considered a plus, but not required.
Previous experience in data entry or documentation-heavy roles requiring high accuracy.

Compensation and schedule

Pay: $20.00 - $25.00 per hour
Shift availability: Day Shift (Preferred), Night Shift (Preferred), Overnight Shift (Preferred)

Location

Work location: In person
Ability to commute: Tampa, FL 33610 (Required)

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

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18d ago

Help Desk Specialist

OneMain General Services Corporation Evansville, IN

Evansville, IN

18d ago

Full time Application Support Customer Service Customer Support

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Job Description

Join OneMain General Services Corporation as a Help Desk Specialist in Evansville, IN (hybrid), supporting lending and servicing platforms for business teams. This role is a great fit if you enjoy helping others, solving problems with clarity, and building technical confidence through structured training.

What you’ll get

10-week training program designed to build both technical and professional skills.
Established knowledgebase with articles to support troubleshooting and problem solving.
Hybrid schedule flexibility with a mix of days, evenings, and minimum 1 Saturday per month.
Collaborative, supportive team environment with an emphasis on shared learning.
Manager-to-employee feedback cycle to support continuous development, skill growth, and career progression.
Regular 1:1s focused on coaching, not micromanagement.
Health and wellbeing options: medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
Retirement and equity: up to 4% matching 401(k) and an Employee Stock Purchase Plan with a 10% share discount.
Tuition reimbursement.
Time off: 15 days’ vacation per year (prorated based on start date) plus paid sick leave as determined by state or local ordinance (prorated based on start date).
Paid holidays: 11 total including 4 floating holidays (prorated based on start date).
Paid volunteer time: 3 days per year (prorated based on start date).

Key responsibilities

Act as the first point of contact for business support through voice and chat channels.
Deliver general assistance and Level 1 troubleshooting for customer-facing team members using lending and servicing platforms.
Provide Level 1 troubleshooting for enterprise users, including login issues, permissions, configuration questions, and connectivity problems.
Document issues in a ticketing system, capturing key details such as steps, screenshots, and logs.
Follow established processes while working in a fast-paced environment with frequent changes driven by strategy and initiative enhancements.

Requirements

High School Diploma or GED.
Customer service mindset.
Aptitude for learning financial and technical skills.
Strong problem-solving skills, including asking the right questions and gathering complete information.
Ability to maintain a calm, professional demeanor with clients under pressure.
Attention to detail and commitment to accurate documentation.
Ability to manage multiple tickets simultaneously while meeting service level expectations.
Comfort working in a high-energy call center environment with varying noise levels and frequent team interaction.
Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.

Technologies: Lending and Servicing Platforms, ticketing system.

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19d ago

Service Desk Personnel

Noblesoft Technologies Inc Nashville, TN

Nashville, TN

19d ago

$22 - $25/hr Full time Active Directory Computer Skills Customer Support

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Job Description

The Service Desk Personnel role at Noblesoft Technologies Inc provides in-person technical support to end users in Nashville, TN. The position focuses on ticket-based troubleshooting, resolution of connectivity and mobile device issues, and reliable remote support when needed.

Role Overview

As Service Desk Personnel, you will support end users by diagnosing and resolving hardware and software problems, managing service desk tickets, and handling network and mobile device incidents. The work is performed onsite and includes responding to up to 30 calls per day.

Key Responsibilities

Provide technical support to end users, troubleshoot hardware and software issues, manage service desk tickets, and resolve network and mobile device problems.
Deliver end-user support and handle up to 30 calls per day.
Troubleshoot printers, print queues, and related hardware/software issues.
Perform Active Directory tasks, including password resets and account unlocks.
Support iPhones and iPads, including VPN, Wi-Fi, and LTE connectivity.
Troubleshoot application access, permissions, and compatibility concerns.
Provide remote support using MSRA, RDP, Microsoft Teams, and Cisco Webex.
Support video conferencing solutions and assist with hardware deployment.
Manage and assign incidents using ServiceNow.

Required Qualifications

Strong customer service and communication skills.
Hands-on experience with Active Directory, printer troubleshooting, iOS support, and network troubleshooting.
Experience using remote support tools and ServiceNow.
Ability to lift at least 50 pounds.