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Closed on June 25, 2026.

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Help Desk Support Specialist

University Health - San Antonio

San Antonio, TX $19 - $26/hr Full time Posted 2mo ago

Computer Skills Customer Service Customer Support Help Desk Incident Management Information Technology (IT) IT Services ITSM Phone Support Specialist Technical Support

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Job Description

The Help Desk Support Specialist provides frontline assistance for on-line services, network, and end-user issues. As the first point of contact, the role facilitates user requests, records incidents, and either resolves problems or ensures timely escalation to the appropriate support level, in alignment with the Health System's Guest Relations Policy.

Responsibilities

Respond to all trouble calls related to online service, network, or end-user related problems.
Provide an interface for end users seeking assistance.
Document problem calls and either resolve them or escalate promptly to the appropriate support tier.
Promote the Health System's Guest Relations Policy.