Help Desk Support Technician

Interstate Waste Services is seeking a Help Desk Support Technician to serve as first-line support for company employees. In this onsite role in Teaneck, NJ, you will troubleshoot hardware and software questions, manage help desk tickets, and provide user assistance through phone, email, computer chat, and in-person visits when needed.

You will also help coordinate support when issues cannot be solved internally, escalate matters to the next level as appropriate, and travel to other IWS facilities in NY, NJ, CT, and OH (approximately 25% local travel) to deliver onsite support.

What you’ll do

• Manage help desk tickets in a timely manner.
• Respond to employee issues via phone, email, computer chat, or site visit.
• Take ownership of user problems, follow up to confirm resolution, and be proactive when working through recurring or complex issues.
• Support users with computer equipment and software by providing training and practical guidance.
• Arrange external technical support when problems cannot be resolved in-house.
• Escalate issues to the next level when necessary.
• Develop and apply a general understanding of OS and application operations related to company offered services.
• Create, edit, and organize department documentation.
• Provide onsite support to IWS facilities across NY, NJ, CT, OH, and future locations as required; travel is expected when needed.

What you’ll need

• Strong knowledge of Microsoft-based operating systems within a network environment.
• Strong knowledge of the Microsoft Office suite of applications.
• Experience using computer imaging software.
• Ability to diagnose and resolve basic computer technical issues.
• Knowledge of Apple Mobile devices and tablets.
• Good understanding of TCP/IP networking.
• Good understanding of PC hardware setup and configuration.
• Ability to work independently and efficiently to meet deadlines.
• Highly organized approach to keeping help desk tickets in order.
• Excellent oral communication skills.
• Ability to carry or transport various hardware.
• Self-motivated, detail-oriented, and organized work style.

Tools and technologies

• Microsoft-based operating systems
• Microsoft Office suite of applications
• Computer imaging software
• Apple Mobile devices and tablets
• TCP/IP networking
• PC hardware setup and configuration

Compensation

• Hourly rate: $26.00 to $33.00
• Minimum hourly: $26.92/Hr
• Maximum hourly: $33.00/Yr

The job description is intended to represent the general functions of the role and is not exhaustive. Other duties may be assigned, requested, or required, and certain aspects of the position may change without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on any protected basis.