Help Desk Technician

Santiam Hospital & Clinics is hiring a Help Desk Technician to help keep technology reliable across a healthcare environment. This onsite, full-time role supports seamless day-to-day operations by managing hardware and software, maintaining network security practices, and providing first-level technical help to hospital staff. If you value hands-on technical work, clear communication, and keeping systems secure and stable, this position offers a structured way to support teams across the organization.

What you’ll do

• Support hospital deployments of new hardware or software.
• Install, configure, and maintain desktop hardware and applications.
• Maintain inventory for IT assets, including hardware, software licenses, and peripheral devices.
• Perform updates, patches, and system checks to help ensure security and stability.
• Troubleshoot hardware and software issues across desktops, laptops, tablets, and other peripheral devices.
• Coordinate with vendor representatives for repair or replacement of indicated equipment.
• Assist with setup and ongoing maintenance of network infrastructure components such as routers, switches, and wireless access points.
• Investigate network connectivity problems and escalate issues to higher-level support as indicated.
• Help ensure staff follow required network security practices, including use of firewalls and antivirus software.
• Provide end-user training and guidance for IT systems and applications.
• Create and update documentation and technical guides for users.
• Deliver first-level support via telephone, email, or in-person contact, responding to and resolving service requests.
• Log and track support requests in the IT department ticketing system.
• Collaborate with other hospital department staff to meet business needs and resolve complex issues.
• Participate in regular department meetings and provide updates on ongoing projects and support activity.
• Complete additional duties assigned by the Information Technology Manager.

Schedule and onsite expectations

This is a full-time position onsite in the United States. You must be able to work Monday through Friday, with a weekly on-call rotation for after-hours and weekends.

Requirements

• Knowledge of computer hardware and software principles related to the position.
• High school diploma or an equivalent credential.
• Strong verbal and written communication skills, demonstrated customer service abilities, and teamwork.
• Proof of U.S. citizenship or right to work in the United States.
• A driver’s license or analogous identification.
• Willingness to participate in hospital orientation and educational in-service.
• Ability to cope with occasional emotional distress.
• Ability to perform minimally demanding tasks, including walking, sitting, standing, lifting, squatting, bending, twisting, crawling, kneeling, and climbing.
• Ability to occasionally lift up to 50 pounds.
• Ability to clearly hear telephone conversations.
• Visual acuity and color perception adequate to use computer monitors and other required equipment.

Pay and technology tools

$25 to $36 per hour (USD). Technologies you may work with include routers, switches, wireless access points, firewalls, antivirus software, and the IT department ticketing system.