META PCs is hiring a Help Desk Technician in Phoenix, AZ onsite to support help desk operations and service center repairs.

Run day-to-day repair center operations, including scheduling, prioritizing, and resource allocation to meet service level agreements (SLAs)
Deliver technical guidance to customers and technicians, using diagnostic and troubleshooting skills to resolve complex repair issues
Support timely issue resolution by providing practical solutions and escalation handling
Set up and enforce quality control to maintain repair quality and customer satisfaction
Build helpful customer-facing troubleshooting assets, including automation, macros, troubleshooting walkthroughs, videos, and guides
Serve as an escalation point for customer inquiries and complaints, ensuring prompt and satisfactory outcomes
Produce repair center performance reports using metrics such as turnaround time, repair success rate, common issues, and customer satisfaction
Use data-driven insights to improve service center operations

Proven experience diagnosing and fixing hardware and software issues
Leadership or supervisory experience in a technical environment is preferred, including a record of managing teams and driving performance
Strong problem-solving skills and high attention to detail for complex troubleshooting
Excellent communication and interpersonal skills for professional interactions with team members and customers, including escalations
Proficiency with computer hardware and software systems, including diagnostic tools, repair software, and help desk systems
Ability to work in a fast-paced environment and adjust to changing priorities

Job type: Full-time
Pay: $18.00 - $20.00 per hour
Work location: In person
Ability to commute / work location: Phoenix, AZ 85034 (Required)
Ability to relocate: Phoenix, AZ 85034: Relocate before starting work (Required)

Help Desk Technician

Job Description