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HamayaGroup

Help Desk Technician

HamayaGroup
Jersey City, NJ $24 - $26/hr Full time Posted 1d ago
Active Directory Customer Support Desktop Support End User Support Hardware Support Help Desk Help Desk Support Information Technology (IT) IT Services Network Troubleshooting Technical Support Windows
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Job Description

Grow your IT support skills in an onsite Help Desk role with HamayaGroup in Jersey City, NJ. This position focuses on solving day-to-day technology problems for end users through clear communication, hands-on troubleshooting, and structured support ticket management. You will use help desk systems to track requests from intake to resolution, keeping support consistent and easy to follow.

What you’ll do

  • Handle day-to-day support requests by responding to users, managing customer support tickets, and delivering friendly service throughout the resolution process.
  • Diagnose and resolve operating system issues across Windows, macOS, and Linux, along with Microsoft Office problems and computer hardware concerns.
  • Troubleshoot desktop equipment, software, and network connections, including LAN, TCP/IP, DNS, VPN, and firewall issues.
  • Support Active Directory management and Microsoft Windows Server, along with computer management and other IT infrastructure needs.
  • Document troubleshooting steps, analyze recurring issues, and escalate cases that require additional technical support.

What you bring

  • Experience or demonstrated ability in technical support, help desk systems, IT support, desktop support, hardware support, and equipment troubleshooting.
  • Working knowledge of Windows support, computer networking, network troubleshooting, and operating systems.
  • Familiarity with Active Directory, TCP, TCP/IP, DNS, VPN, firewalls, and LAN.
  • Strong customer support, communication, and analysis skills, with the ability to explain technical issues clearly to users with varying technical backgrounds.

Systems and tools you’ll work with

  • Windows, macOS, Linux
  • Microsoft Office
  • Active Directory and Microsoft Windows Server
  • LAN, TCP, TCP/IP, DNS, VPN, firewalls
  • Help desk systems

Details

  • Location: Jersey City, NJ (onsite)
  • Pay: $24.63 - $26.00 per hour
  • Schedule: 40.0 hours per week
  • Work type: In person

Preferred: Experience supporting Microsoft Office, Microsoft Windows Server, Linux, macOS, mobile devices, and computer hardware.

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