Network Troubleshooting Support Jobs

1 job found

1d ago

Technical Support

ScaledData Health Medford, OR

Medford, OR

1d ago

$42k - $62k/yr Full time Customer Support End User Support Hardware Support

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Job Description

ScaledData Health is hiring a Technical Support professional to deliver on-site assistance in Medford, Oregon. In this role, you will support end-user technology, troubleshoot hardware and software issues, and help keep endpoint systems secure, stable, and performing reliably.

The position focuses on comprehensive client-side support, including connectivity and mobile devices, plus ongoing maintenance and upgrades across Windows-based endpoints, thin clients, and associated software and management tools.

What You’ll Do

Provide frontline troubleshooting for hardware and software problems affecting PCs, laptops, printers, peripherals, and biomed attached devices.
Investigate and resolve end-user issues that impact business operations, including under demanding timelines.
Support client-side technology, including faxing, telephony, wireless and wired connectivity, and mobile devices such as tablets, laptops, and smartphones.
Consult with users to determine steps and procedures to identify and resolve technical problems.
Guide users through diagnostics using diagnostic tools and software or by delivering verbal instructions.
Coordinate with vendors for repair or replacement of defective products, including printer leasing companies, biomed vendors, and software vendors.
Support, maintain, and upgrade Windows, Thin Clients, and operating systems used on endpoint devices.
Support endpoint software, MDM solutions, and SaaS applications.
Support application delivery, updates, and security for end point devices.
Troubleshoot and restore functionality for computing endpoints and related end-user technology.
Monitor and test device performance, then provide statistics and reporting on device health.
Maintain documentation, including specifications and diagrams.
Manage the endpoint lifecycle from procurement through disposal.
Create and deliver standard workstation and device images.
Manage device catalogs in CMDB and asset management systems.
Support new applications and enhancements to existing applications, software, and operating systems.

Required Qualifications

High School Degree (required).
3+ years of technical support experience.
Proficiency supporting PCs, laptops, printers, peripherals, operating systems, and biomed attached devices.
Experience with Windows updates and dependent software for updates and backups.
Knowledge of security principles related to data and system security.
Experience troubleshooting with tools such as Wireshark and other support software.
Familiarity with Windows Operating Systems, Thin Clients, and mobile devices.
Basic understanding of networks, network topology, and network management.
General understanding of servers, storage, firewalls, and interoperability systems.
Strong analytical and problem-solving skills.
Ability to work effectively under challenging timelines.
Excellent communication and teamwork abilities.
Ability to support Technical Administrative staff with systems and solutions.

Technologies You’ll Use

Windows, Thin Clients
Faxing, telephony
Wireless connectivity, wired connectivity
Tablets, laptops, smartphones
MDM solutions, SaaS applications
CMDB, asset management systems
Wireshark

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
Retirement plan

Schedule

8-hour shift
Monday to Friday
On-Call Rotation

Location: Medford, OR (onsite)
Salary: USD 42,000 - 62,000 per year
Experience: Minimum 3 years

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