Help Desk Technician (IT Support Specialist I)

Price Transfer, Inc seeks an on-site Help Desk Technician to provide desk-side and field IT support across office and warehouse environments in Compton, CA.

Responsibilities

• Diagnose and resolve issues with Windows, Microsoft Office, user logins, printers, and network connectivity.
• Provide support for desktops, laptops, mobile devices, and peripheral equipment.
• Track and manage end-user tickets using Freshservice.
• Install, deploy, and replace hardware and equipment as required.
• Deliver field support and conduct installations at both office and warehouse sites.
• Assist with device inventory, staging, and decommissioning processes.
• Escalate complex issues with thorough documentation and troubleshooting notes.

Requirements

• 1 to 3 years of help desk or IT support experience.
• Strong troubleshooting abilities and customer-service mindset.
• Experience with Active Directory and ticketing systems.
• Willingness to perform physical IT tasks and travel between locations.
• Excellent communication, accountability, and follow-through.
• Ability to work independently while collaborating with the IT team.

Technologies

• Windows
• Microsoft Office
• Freshservice
• Active Directory
• Intune
• Entra

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

NICE TO HAVE

• Experience with Intune, Entra or endpoint management tools
• Exposure to CCTV or surveillance systems
• Experience with structured cabling or VoIP systems
• Warehouse or multi-site support experience

Work Requirements

• Valid driver’s license with a clean driving record
• Ability to travel between locations/sites as needed
• Availability for occasional after-hours or emergency support
• Ability to lift and move IT equipment up to 50 lbs
• Comfortable performing physical IT work including installations, mounting equipment, and cabling assistance

Why Join Us

• Competitive compensation based on experience and technical skill level
• Hands-on experience across multiple areas of IT operations and field support
• Opportunities for growth into Tier 2 support responsibilities
• Team-oriented environment with exposure to real-world IT operations
• Opportunity to build experience across support, deployments, and field operations

Pay

• From $25.00 per hour

Work Location

• In person at the Compton, CA site