Level II Help Desk Technician role based in Oklahoma City, providing end-user support and administering core corporate IT infrastructure.

Act as the first point of contact for technical support requests.
Provide end-user troubleshooting and assistance for hardware, software, and network issues; diagnose and resolve system problems.
Communicate with internal team members using phone and a ticketing system to collect the right details for equipment setup and troubleshooting.
Administer and maintain corporate IT infrastructure, including:
- Virtual servers
- Microsoft Domain and Active Directory
- Network components (routers, switches, firewalls, VPNs)
- VoIP systems
- Wireless access points
Support endpoint and security operations by managing antivirus solutions, vulnerability management tools, and system monitoring or alerting platforms.
Manage backup systems to support data integrity and recovery capabilities.
Coordinate with hardware and software vendors to resolve technical issues.

Associate degree or equivalent experience.
Minimum 2 years of IT support experience, or comparable military background.
CompTIA A+ certification, or ability to obtain A+ or Network+ within six months of hire.
Strong working knowledge of:
- Active Directory
- Microsoft Office 365
- Windows OS (desktop and server)
- Networking
- Wireless connectivity
- Security protocols
Familiarity with PowerShell scripting and SSL certificate troubleshooting (preferred).
Experience with physical and virtual server environments, antivirus tools, vulnerability management, and backup solutions.
CCNA or similar certification (plus).
Advanced computer and networking skills.

Help Desk Technician - Level II

Location: Oklahoma City, OK (onsite)
Work mode: In person
Compensation: USD 45,000 to 55,000 per year

Job Description