Help Desk Technician (Tier 1 Support)

Join D-J Engineering in Augusta, KS, onsite, and grow with a team that prioritizes practical training and clear career paths. This Help Desk Technician role supports 200+ internal users, with a benefits package that includes a 401(k) with matching, health and dental coverage, a health savings account, life insurance, paid time off, and vision insurance. No degree is required; curiosity, a strong work ethic, and a willingness to learn are highly valued as you begin on the path toward network and systems engineering.

Role Description & Career Growth

Our environment supports a broad technical footprint, including file, email, phone, security, and ERP servers for 200+ users across multiple branches. You do not need a college degree to excel here. We provide comprehensive on‑the‑job training to help you master our systems, and this role offers strong growth opportunities. By collaborating with our senior infrastructure team, you will build a solid technical foundation and gain real‑world skills that can lead to advanced roles in network and systems engineering.

Responsibilities

• Act as the initial point of contact for technical support for more than 200 users across multiple branches, delivering courteous and practical assistance.
• Diagnose and resolve common hardware and software issues on PCs, laptops, printers, and mobile devices.
• Assist with basic user administration tasks, including password resets, account unlocks, and managing software permissions.
• Prepare, configure, and deploy workstations for new hires.
• Log technical issues in the ticketing system and escalate complex network or server problems to the Systems Engineer.

Requirements

• No degree required — we value technical curiosity, a strong work ethic, and a drive to learn over formal credentials.
• Basic familiarity with Windows operating systems, Microsoft Office, and general computer hardware.
• Strong logical thinking, troubleshooting proficiency, and problem‑solving abilities.
• Excellent communication and customer service skills.
• Stable work history is required.

Technologies

• Windows operating systems
• Microsoft Office
• Ticketing system
• CMMC
• NIST 800-171

Additional Requirements

• U.S. Citizenship is required
• Government security clearance is not required

Preferred Qualifications

• Prior experience in customer service, retail, or a basic technical support environment
• Interest in or basic exposure to foundational IT certifications such as CompTIA A+ or Network+
• Willingness to learn about cybersecurity compliance frameworks like CMMC and NIST 800-171

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location

Onsite, Augusta, Kansas