Helpdesk - MSIT

IMAGENET CONSULTING provides technology support that keeps teams working smoothly. As a Helpdesk - MSIT on-site in Oklahoma City, OK, you will help monitor and maintain company systems, deliver technical assistance to users, and support day-to-day access across hardware and software.

What you’ll do

You will help ensure company technology stays available and secure by connecting and setting up hardware, installing workstations, loading required software, and monitoring system security. This role also includes system administration support, timely troubleshooting, and assisting with ongoing maintenance to maximize access for users.

• Monitor and maintain company technology, including hardware setup, workstation installation, software loading, security monitoring, system administration assistance, and troubleshooting
• Receive, prioritize, and respond to helpdesk requests submitted by work orders, calls, and/or email
• Provide technical assistance for computer systems, software, and hardware issues, responding in person or over the phone
• Ask targeted questions to determine the nature of problems and guide users through problem-solving steps
• Document software and hardware failures, repairs, installations, and removals; report status and recommendations for improvements to Management
• Train users on new company-provided applications and support problem-solving for application-related issues
• Coordinate support and training activities for all programs
• Collaborate with users and other IT personnel to develop new approaches or alternatives
• Follow Helpdesk policies and procedures and complete tasks correctly and on time
• Maintain functional knowledge of network operating systems, hardware, and software
• Identify and prepare hardware for safe disposal, ensuring devices are secured and stripped before disposal
• Handle other duties and projects assigned by Supervisor and/or Management

What you’ll need

• Education: High school diploma or GED required
• Communication and service: Excellent verbal and written communication skills, customer service skills, and interpersonal skills
• Problem-solving: Strong analytical and problem-solving skills
• Technical ability: Demonstrated aptitude for acquiring greater skills
• Documentation: Ability to read and interpret operating instructions and procedure manuals; ability to write routine reports and correspondence and complete all paperwork
• Organization: Highly organized, able to multitask effectively and manage time
• Work style: Ability to work independently and in a team environment; self-motivated to research and resolve issues
• Autonomy: Ability to complete duties with little to no assistance

Tools and experience

You will work with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Windows Desktop Operating Systems. Experience with Microsoft Office programs and Windows Desktop Operating Systems is required.

Preferred: Bachelor’s degree and 1 to 2 years of similar experience.