Helpdesk Technician

Harris County offers a full-time, onsite Helpdesk Technician role in Houston, TX with competitive $25 per hour and a comprehensive benefits package. You will support employees, customers, and partners with timely, professional help while contributing to reliable IT operations. The position includes medical, dental, and vision coverage, wellness support, paid time off, professional learning opportunities, and retirement planning through a TCDRS defined benefit plan.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave
• 457 Deferred Compensation Plan
• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

Responsibilities

• Provide technical support to end-users via phone, email, or in person, resolving issues promptly and effectively.
• Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices for optimal performance and reliability.
• Collaborate with team members on user account setup, access permissions, and security protocol support.
• Escalate complex technical issues to senior technicians or system administrators with detailed information and resolution recommendations.
• Document support interactions, solutions, and troubleshooting procedures to maintain accurate records.
• Perform routine maintenance and updates on network infrastructure components to support performance and security.
• Assist with planning and implementation of IT projects and initiatives using technical expertise.
• Stay current on technological advancements and best practices through professional development and knowledge sharing.
• Build positive relationships with end-users, customers, and partners while delivering high-quality customer service.

Requirements

• Applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 35 wpm and 80% accuracy.
• High School Diploma or GED equivalent from an accredited educational institution.
• Experience in a technical support role (or similar) with a demonstrated ability to resolve IT issues effectively.
• Experience installing, configuring, and using PC-compatible hardware and software, including MS Windows and MS Office.
• Experience in end-user training or support.
• Familiarity with basic networking concepts and protocols.
• Strong leadership skills.
• Ability to work under stress and manage multiple projects simultaneously.
• Excellent verbal and written communication skills, plus strong customer service skills.
• Excellent analytical, decision-making, and organizational skills.
• Ability to advance at the designated career development pace and expand technical skills through personal study or outside schooling when necessary.
• Ability to work in a team environment and independently, act as a role model for professionalism, and train others.
• Ability to lift and move a minimum of 50 lbs.
• Ability to work under strict time constraints, prioritize work, and meet deadlines.
• Eligibility for employment in the United States.

Technologies: MS Windows, MS Office

Additional Information

• Position Type: Regular Full-time
• Typical Hours of Work: Monday–Friday, 8:00 a.m.–5:00 p.m. (hours subject to change)
• Salary is based on 26 pay periods
• Register Online for the HRT Clerical Skills Test: https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test
• After registering, you will receive a test invitation and instructions via e-mail within 48 hours.
• You will have no more than 5 business days to access and complete testing.
• Your score will be automatically uploaded to your application.
• The test may be taken once every 30 days, and most recent scores are retained for up to 6 months.

Preferences

• Associates Degree in Computer Science or a related field of study preferred.
• A+ Certification is preferred.