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Microsoft Office Support Jobs

19 jobs found

Today

Technical Support Specialist

Aspetto, Inc. Guam

Guam

Today

Full time Device Management End User Support Hardware Support

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Job Description

Aspetto, Inc. is hiring a Technical Support Specialist to deliver on-site Tier 1 and Tier 2 IT support for the NAVFAC CIO3 Office within the Marianas Area of Responsibility. The position primarily supports locations at Naval Base Guam and will cover helpdesk operations, troubleshooting, IT asset management, documentation, deployments, and mobile device and telecommunications support.

This full-time role is based on-site (remote work is not available) and aligns with NAVFAC Marianas operating hours, with coverage across multiple NAVFAC facilities as operational needs require.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users by phone, email, Microsoft Teams, and in person.
Receive, document, prioritize, troubleshoot, and resolve IT support tickets.
Act as the initial point of contact for user technical issues.
Troubleshoot password, workstation, peripheral, software, and connectivity problems.
Diagnose and resolve more advanced hardware, software, and localized network issues.
Install, configure, upgrade, and troubleshoot operating systems, software applications, workstations, and peripherals.
Escalate complex technical issues to the appropriate support teams when needed.
Provide hands-on technical assistance throughout supported NAVFAC facilities.
Support enterprise ticketing and helpdesk systems and maintain accurate ticket documentation.
Assist with provisioning, configuring, securing, troubleshooting, and maintaining enterprise mobile devices.
Support Mobile Device Management (MDM) activities.
Coordinate telecommunications requirements, including VoIP systems, telephone lines, service requests, and phone assignments.
Assist with IT equipment deployments and coordinate user technology requirements.
Track and maintain IT hardware, software licenses, workstations, peripherals, and multifunction devices.
Support the full IT asset lifecycle from receipt and deployment through disposition.
Maintain accurate IT asset databases, inventory records, and equipment documentation.
Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and user reference guides.
Prepare user communications related to outages, system changes, upgrades, and new IT capabilities.
Provide administrative and operational support to the CIO3 IT Office.
Maintain records, files, reports, and other IT administrative documentation.

Requirements

U.S. Citizen
Minimum 3 years of IT helpdesk, desktop support, technical support, or related IT experience preferred.
Hands-on experience troubleshooting computer hardware, software, peripherals, and user connectivity issues.
Experience working with enterprise helpdesk or IT ticketing systems.
Experience supporting or administering Mobile Device Management (MDM) environments.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong verbal and written communication skills.
Ability to read and interpret technical documentation, policies, procedures, and user manuals.
Ability to prepare professional correspondence, reports, and technical documentation.
Ability to work independently in an on-site customer environment.
Experience troubleshooting computer hardware, and software: 2 years (Required).
Mobile Device Management (MDM) platforms: 1 year (Required).

Technologies

Microsoft Office, Outlook, Word, Excel, PowerPoint
Microsoft Teams
Mobile Device Management (MDM)
VoIP

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Tuition reimbursement
Vision insurance

Certification Requirement

CompTIA Security+ (required prior to onboarding)
EC-Council Certified Network Defender (CND) (required prior to onboarding)
GIAC Foundational Cybersecurity Technologies (GFACT) (required prior to onboarding)
GIAC Security Essentials Certification (GSEC) (required prior to onboarding)

Security Clearance

Candidates must possess an active Tier 3 (T3) security clearance/investigation eligibility or be able to obtain the required interim eligibility prior to beginning work.
Employment is contingent upon meeting all applicable government security requirements.
Confidential (Preferred)

Physical Requirements

Ability to stand and walk for extended periods
Ability to work on rough or uneven surfaces
Ability to bend, crouch, stoop, and reach as required
Ability to climb ladders when necessary to access IT equipment
Ability to lift and move IT equipment weighing up to 25 pounds

Work Schedule and Location

Full-time, 40 hours per week
Monday through Friday
Schedule aligned with NAVFAC Marianas operating hours
On-site position; remote work is not available
Federal holidays observed in accordance with the applicable government schedule
Location: Guam, GU (onsite)
Primary support at Naval Base Guam, including:
- Nimitz Hill
- Naval Base Guam
- Other NAVFAC Marianas facilities as operationally required
Candidates must have reliable transportation to travel between supported locations.

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1d ago

Lead Help Desk Analyst

Temple University Health System Philadelphia, PA

Philadelphia, PA

1d ago

Full time End User Support Help Desk Support Incident Management

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Job Description

Temple University Health System is seeking an onsite Lead Help Desk Analyst in Philadelphia, PA to help keep end-users supported and help desk operations running smoothly. In this role, you will guide help desk team members, troubleshoot Tier 1 issues, and ensure incidents and service requests are properly documented, resolved, and followed up using the systems the team relies on.

Responsibilities

Lead help desk team members by providing guidance and collaborating with the business and staff.
Deliver technical support and troubleshooting assistance to end-users.
Identify, diagnose, categorize, and troubleshoot Tier 1 problems, then advise on appropriate next actions.
When needed, redirect problems or service requests to the appropriate personnel for resolution.
Keep management informed about recurring problems that impact support outcomes.
Document, resolve, and follow up on end-user incidents and requests using help desk tracking tools, coordinating with other team members and departments as necessary.
Follow established help desk policies and procedures while using an automated system to support help desk activities, including incident resolution documentation, customer support responsiveness, and service request logging.
Coordinate with help desk staff and assist with scheduling to ensure the help desk remains operational during scheduled hours.

Requirements

2 years lead experience (required).
5 years experience and knowledge of help desk operations, including PC orientation, PC support activities, and a customer support role with extensive application knowledge (required).
5 years experience with Windows operating systems and common PC applications, including but not limited to MS Office Suite (required).
Bachelor's Degree in Computer Science or related field (required), or a combination of relevant education and experience may be considered in lieu of degree.

Tools & Technologies

Help Desk tracking tools
Automated system
Windows operating systems
MS Office Suite

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9d ago

IT Help Desk and Desktop Support Specialist

Infotech Advantage, Inc. Albany, NY

Albany, NY

9d ago

$31 - $40/hr Full time Application Support Communications Computer Skills

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Job Description

Benefits

Health insurance coverage to support you and your family
Paid time off for vacation, illness, and personal days

Infotech Advantage, Inc. offers this benefits-focused, onsite IT Help Desk and Desktop Support Specialist role in Albany, NY with a compensation range of $31.00 to $40.00 per hour. The position emphasizes proactive service, clear communication, and teamwork to sustain productive end-user support across hardware, software, and network environments.

Responsibilities

Deliver high‑quality IT support across in‑person, phone, email, and electronic ticketing channels with professional, responsive communication to ensure timely, accurate, user‑focused assistance.
Communicate clearly in both written and verbal forms with end users.
Diagnose and resolve incidents reported by customers.
Install, configure, upgrade, troubleshoot, and maintain hardware and software, including PCs, laptops, mobile devices, iPads, copiers, printers, video conferencing equipment, scanners, desk phones, and headsets.
Assist with configuring, installing, and maintaining network systems using standard protocols and with network equipment such as hubs, routers, switches, bridges, and servers, including routine updates and patches.
Provide password resets for end users.
Offer user training and assistance on routine applications and hardware, including onboarding for new users.
Assess problematic trends identified through customer incidents and provide feedback to the System Manager.
Recommend solutions to address cited problems.
Handle archiving and disposal of electronic records in response to requests.
Assist with proper disposal of electronic media devices.
Support routine maintenance of personal identity verification cards.
Support the district’s property management team and promptly communicate changes to user assignments and the location of government furnished equipment.
Assist with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces.

Requirements

Bachelor’s degree in information technology or a related field.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Access, Teams, SharePoint) and Adobe.
High‑level working knowledge of Windows operating systems; familiarity with Windows Server and Apple iOS/mobility is preferred.
U.S. citizenship and ability to obtain adjudication for the requisite background investigation.
Minimum 3 years of information technology support experience, including IT help desk and desktop support.

Technologies

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Teams
Microsoft SharePoint
Adobe
Windows operating systems
Windows Server
Apple iOS

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11d ago

Desktop Support Technician

London Approach Malvern, PA

Malvern, PA

11d ago

$27 - $28/hr Full time Active Directory Application Support Desktop Imaging And Deployment

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Job Description

Onsite Desktop Support Technician role with London Approach in Malvern, PA, delivering end-user IT support, hardware and software troubleshooting, imaging and deployment, basic Active Directory tasks, and incident management in a full-time position with benefits.

Responsibilities

Provide desktop, laptop, printer, mobile device, and peripheral support for end users onsite and remotely
Troubleshoot hardware, software, operating system, connectivity, and application-related issues
Image, configure, deploy, and replace workstations and other endpoint devices
Assist with user account setup, password resets, permissions, and basic Active Directory administration
Support Microsoft Office 365 apps including Office, Outlook, Teams; Windows operating systems; VPN; Wi-Fi; printers; and business applications
Document incidents, service requests, troubleshooting steps, and resolutions in the ticketing system
Escalate more complex issues to systems, network, security, or application teams as needed
Assist with onboarding and offboarding employees, including equipment preparation and account access
Maintain accurate inventory records for IT assets, devices, and assigned equipment
Support basic network troubleshooting including connectivity, docking stations, VoIP phones, and conference room technology
Follow IT policies, security standards, and support procedures to ensure consistent service delivery
Provide professional, patient, and clear communication to users of varying technical skill levels

Requirements

3+ years of experience in desktop support, help desk, IT support, or a related technical role
Experience supporting Windows desktops/laptops and Microsoft Office 365 applications
Basic understanding of Active Directory, user accounts, permissions, and password resets
Familiarity with imaging, workstation setup, hardware replacement, and device troubleshooting
Ability to troubleshoot printers, peripherals, network connectivity, VPN, and common business applications
Experience using a ticketing system to track and resolve support requests
Strong customer service, communication, and problem-solving skills
Ability to prioritize multiple tickets and support requests in a timely manner
Comfortable providing both remote and hands-on support

Technologies

Microsoft Office 365
Outlook
Teams
Windows operating systems
VPN
Wi-Fi
Active Directory
Imaging tools
Intune
SCCM
Remote support tools
Endpoint management platforms
Ticketing system

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Compensation

Hourly pay: 27.00 - 28.00 USD per hour

Annual potential: up to 55,000 USD, depending on experience

Schedule and Work Environment

This is a full-time role that may require onsite support, occasional travel between local offices, and after-hours support depending on business needs.

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11d ago

Technical Support Specialist

Eteam Infoservices Private Limited Midland, TX

Midland, TX

11d ago

$25 - $32/hr Contract Application Support Computer Skills Customer Support

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Job Description

Technical Support Specialist role delivering on-site technology support and training in Midland, TX, under a contract arrangement.

Responsibilities

Execute support tasks within a designated area to address hardware and software needs.
Manage equipment exchanges, track inventory, install software and perform program updates, and troubleshoot issues across computer and telecommunications systems.
Train users on supported software and hardware, balancing user perspective with technical understanding.
Aid users in resolving computer-related problems, including inoperative hardware or software.
Travel to client sites using a personal vehicle to provide technology support for customers and to support Client Core Technology solutions, ClientSmall Package, Freight and SCS locations, contributing to technology infrastructure.
Accept varied shifts, typically five days per week, with possible weekend work for coverage during vacations or planned upgrades.

Requirements

Associate Degree required.
1 year IT Technician experience required.
A+ certification required.
Valid driver's license required.

Technologies

Microsoft Access
Microsoft Word
Microsoft Excel
Microsoft Outlook

Job Type

Contract

Pay

USD 25.00 - 32.55 per hour

Work Location

Midland, TX onsite (in person)

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15d ago

IT Support Specialist

Ledgent Technology Portland, OR

Portland, OR

15d ago

$25 - $30/hr Contract Application Support Cloud Platforms Device Management

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Job Description

Contract IT Support Specialist on site in Portland, OR, offering USD 25 - 30 per hour, focused on end-user IT support, device deployment, and Microsoft 365 assistance within a small team.

Responsibilities

Serve as the primary point of contact for employee IT inquiries and support requests.
Track and triage incoming tickets to ensure timely, professional resolutions.
Diagnose and fix hardware, software, connectivity, and access issues.
Provide support for Windows, macOS, and mobile devices.
Configure, image, and deploy new devices and equipment.
Assist with onboarding new hires, including account setup and tech provisioning.
Support Microsoft 365 applications and everyday productivity tools.
Resolve issues with printers, peripherals, and workstations.
Escalate complex infrastructure and network problems when required.
Maintain up-to-date support documentation and contribute to process improvements.
Assist with upgrades, deployments, and special technology projects.
Promote and reinforce strong security practices across the organization.

Requirements

Minimum 2 years in a Help Desk, Desktop Support, or IT Support role.
Experience supporting Windows-based environments.
Familiarity with Mac devices and mobile technologies.
Experience using a ticketing system to manage requests.
Working knowledge of Microsoft 365.
Strong troubleshooting skills and a proactive, curious mindset.
Excellent customer service and communication abilities.
Ability to manage multiple priorities without losing composure.
Collaborative team player who takes ownership and follows through.

Technologies

Windows
macOS
Microsoft 365
Microsoft Intune
Mobile Device Management (MDM)
Microsoft Entra ID
Adobe applications

Bonus Points For

Microsoft Intune experience
Mobile Device Management (MDM) experience
Microsoft Entra ID exposure
Adobe application support experience
Experience supporting cloud-based collaboration or communication platforms
Certifications or training such as A+, Network+, Security+, or Microsoft certifications

The Type of Person Who Thrives Here

You genuinely enjoy helping people
You remain the calm voice when technology becomes challenging
You can explain technical issues without using acronyms
You take pride in delivering excellent service
You are dependable, adaptable, and ready to jump in as needed
You continually seek opportunities to learn

Why This Opportunity

Contract-to-hire with potential for long-term employment
High visibility within a small IT team
Immediate impact on daily operations
Exposure to modern technologies and ongoing projects
Collaborative, professional environment with a strong team culture

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15d ago

IT Service Desk

Pillen Family Farms Columbus, NE

Columbus, NE

15d ago

Full time Active Directory Application Support Av Support

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Job Description

What this role offers

Based in Columbus, NE, this onsite IT Service Desk position includes weekly travel to farm locations. You will deliver front-line end-user support, on-site troubleshooting, and setup of equipment and accounts, with a focus on Windows, Office 365 and Power Platform, SharePoint, Zoom, and A/V gear. An Associates Degree is required, with a minimum of two years of relevant experience.

Responsibilities

Respond to phone calls, voicemails, emails, and chat requests to resolve problems and service inquiries.
Provide on-site support at offices and farm locations as needed.
Deliver and configure technology equipment including computers, printers, and mobile devices.
Stay current with updates and provide support for Windows, Office 365 and Power Platform, SharePoint, Zoom Video Conferencing, Zoom Rooms and Zoom Phones, two-way radios, and Crestron A/V equipment.
Set up accounts and hardware for new users, including installation and configuration of computer hardware and software.
Support equipment as necessary whether in the office or on the farm, including printers, security cameras, mobile apps, and A/V equipment.
Develop best practices to optimize the user experience.
Test and evaluate new technologies.
Create training resources to address frequently asked questions or common errors experienced by the team.
Travel to farm locations for on-site assistance approximately one day per week.

A Day in the Life

Answer calls, voicemails, emails, and chats to resolve problems and service requests.
Provide on-site support to resolve issues at both office and farm locations.
Install and configure computers, printers, and mobile devices.
Keep up to date with updates for Windows, Office 365/Power Platform, SharePoint, Zoom, and related gear.
Set up new user accounts and hardware, including software and hardware configuration.
Provide support for equipment as needed, including printers, security cameras, mobile apps, and A/V gear.
Develop practices to improve user experience and efficiency.
Test new technologies and assess their fit for the team.
Develop and deploy training resources for common questions or errors.
Typically travel weekly to farm locations to provide on-site user support.