Helpdesk Technician – Level 1

Front-line IT support role in Clear Lake/Houston for a Helpdesk Technician focused on Windows troubleshooting, workstation builds, and basic network administration.

Responsibilities

• Deliver first-level helpdesk support for hardware, software, and network issues via phone, email, and remote tools
• Troubleshoot Windows workstation problems including login issues, application errors, printing, and performance concerns
• Support user account management in Active Directory such as password resets, unlocks, and group changes
• Perform basic network troubleshooting including IP addressing, DNS, DHCP, connectivity checks, and Wi-Fi issues
• Build, configure, and deploy workstations, laptops, and entry-level servers including OS installation, driver updates, BIOS configuration, and domain joining
• Install, configure, and update software on end-user devices
• Record all interactions, resolutions, and escalations in the ticketing system
• Escalate complex or unresolved problems to Level 2/3 technicians
• Follow established IT procedures, security policies, and workflow standards
• Maintain a professional, customer-focused approach while assisting users

Requirements

• 2+ years experience in helpdesk, desktop support, or similar IT support roles (Associate degree not required if you have relevant experience)
• Working knowledge of Windows 10 and Windows 11
• Working knowledge of Windows Server 2019 and above
• Working knowledge of Active Directory user administration
• Working knowledge of basic networking concepts: IP addressing, DNS, DHCP, and ping/traceroute
• Working knowledge of Office 365 applications and email troubleshooting
• Working knowledge of remote support tools: AnyDesk, TeamViewer, RDP, etc.
• Hands-on experience building and imaging workstations and laptops
• Familiarity with basic server build activities: hardware setup, OS installation, initial configuration
• Strong problem-solving skills and logical troubleshooting ability
• Clear communication skills for assisting non-technical users
• Ability to manage time effectively in a fast-paced environment

Technologies

• Windows 10, Windows 11
• Windows Server 2019
• Active Directory
• Office 365
• AnyDesk, TeamViewer, RDP
• DNS, DHCP, IP addressing
• ping/traceroute

Preferred Qualifications (Not Required)

• CompTIA A+, Network+, or similar certifications
• Microsoft Fundamentals or Microsoft 365 Certifications
• Experience with ticketing systems such as Freshservice, ServiceNow, Jira
• Familiarity with basic security practices: MFA, password hygiene, phishing awareness
• Experience with Microsoft 365 administration, Azure AD, and endpoint management tools
• Basic scripting experience with batch files, PowerShell, or other automation tools

Work Environment & Expectations

• Onsite position in Houston, TX (Clear Lake/Houston office)
• Ability to lift and move computer equipment (up to ~40 lbs.)
• Ability to work at a computer for extended periods
• Provide onsite support for hardware replacements and network troubleshooting
• May require periodic after-hours support for system updates
• Willingness to learn new technologies and grow into more advanced responsibilities
• Dependable, punctual, and able to work independently once trained
• Dress appropriately for a professional corporate environment

Other

• Candidate must require no sponsorship now or in the future
• Placement agencies and outside recruiters need not respond
• Submit a resume including a brief narrative describing work experience relative to this job classification
• Apply online at www.tti-corp.com → click on “Careers”