HVAC Technical Support Representative

Everwell Parts, Inc. seeks an HVAC Technical Support Representative to join its onsite team in Doral, Florida. In this role, you will deliver on-site customer service and technical support to HVAC technicians, assisting with assembly or repair work and handling inquiries via phone or email.

Compensation

Hourly wage: USD 22

Location

Doral, FL (onsite)

Experience

Minimum 3 years in HVAC customer service

Responsibilities

• Receive customer requests via phone or email and perform courteous troubleshooting
• Log service tickets and follow up until issue resolution within the expected timeframe
• Assess customer needs and align them with the appropriate technical skill set
• Respond to inquiries and resolve issues or escalate as appropriate
• Maintain consistent communication with the technical department and management
• Close out service requests on a daily basis
• Support administration and resolution of warranty claims
• Process orders for spare parts, payments, and shipping
• Provide additional service administration support as assigned

Requirements

• Qualified HVAC technician capable of troubleshooting mini splits and split systems
• Strong customer service skills
• Solid interpersonal communication with internal and external clients
• Ability to work independently
• Proven ability to work autonomously with solid organizational and detail-oriented skills
• Ability to prioritize work based on financial impact to business goals
• Multitasking ability with diplomacy, cooperation, and persistence
• Proficient in Microsoft Excel and Outlook
• Spanish language not required, but a plus

Technologies

• Microsoft Excel
• Outlook

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day-to-day Expectations

• Maintain a professional, positive demeanor when interacting with customers in person, by phone, or by email; may address complaints and offer discounts, complimentary products, or additional services to preserve customer loyalty
• Receive customer requests via phone or email and troubleshoot courteously

Required Skills

• Experienced HVAC technician capable of troubleshooting mini splits and split systems
• Strong customer service skills
• Strong interpersonal skills to communicate effectively with internal and external clients
• Ability to work independently
• Proven ability to work autonomously with strong organizational and attention to detail
• Ability to prioritize tasks based on financial impact to business goals
• Multitasking ability with diplomacy, cooperation, and persistence
• Proficient with Microsoft Excel and Outlook
• Spanish language not required, but a plus

Experience

• HVAC Customer service: 3 years (Required)

Languages

• English (Required)
• Spanish (Preferred)

Licenses & Certifications

• HVAC Certification (Preferred)

Relocation & Work Authorization

Relocation to Doral, FL 33172 is required before starting. This is an onsite role located in Doral, FL 33172.