In-Home Sales & Tech Support

Local, part-time in-home field work that combines sales and tech support with daily travel to customer residences (onsite, not remote).

Responsibilities

• Serve: Meet customers in-home, in-office, or wherever they are, using Asurion pre-scheduled customer interactions to meet and surpass sales targets.
• Serve: Provide exceptional customer service throughout the full appointment, with the customer as the top priority.
• Solve: Diagnose and resolve customers’ tech issues using clear, understandable guidance for all tech skill levels.
• Solve: Confirm customers leave with a resolution that works and a product aligned to their future tech needs.
• Sell: Offer tailored product solutions using Asurion’s product range.
• Sell: Listen actively to understand customer needs and position products to match those needs.
• Sell: Apply strong negotiation and communication skills, pivot smoothly when needed, and stay highly motivated to complete appropriate sales.
• Apply the Serve, Solve, Sell approach consistently while working in the field.
• Support customers through conversations that reflect Asurion’s expectations: listen to customer needs, provide accurate information, and act in line with Asurion values.

Requirements

• Comfortable working in a sales environment with set targets
• Driver’s license with a satisfactory driving record and at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• Personal vehicle (excluding motorcycles); appointments are in neighborhoods and cities surrounding your inventory warehouse
• Maximum expected travel distance of 120 miles one-way
• Ability to work a varied 5-day week schedule designed around customer availability, including evenings, weekends, and holidays
• Personal cellphone to stay connected while on the job
• Comfortable working around household pets
• Efficient, adaptable, goal-oriented, persuasive communication skills
• Open-minded approach with a passion for learning a wide range of skills for multiple career paths
• Naturally outgoing style and enjoyment of human interaction
• Work hours may vary based on business needs and market demand; flexibility may be required even with a standard schedule

Pay & Schedule

• $23.00 per hour
• Mileage reimbursement paid weekly (IRS guidelines)
• Phone stipend: $35 paid monthly
• Uncapped commissions based on sales performance, paid bi-weekly
• Part-time schedule: 5 evenings/week (4:05pm to 9:00pm)

Benefits

• Base hourly rate guaranteed for all hours worked, paid bi-weekly
• Earned pay can be accessed early
• Uncapped commissions paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• $35 phone stipend paid monthly
• 3 weeks paid training with success as the top priority

About the Role

• Onsite, local role: requires daily travel to customer residences (not remote)
• Entry-level: suited for someone starting a career who enjoys talking to people and wants hands-on sales experience
• Start with paid training to prepare you to work independently in the field
• Field Sales Representative work focuses on helping customers through the Serve, Solve, Sell™ approach
• Ongoing coaching and mentoring supports growth and helps you stay confident and tech-savvy

Health & Safety Measures

• Employee health and safety are prioritized
• Meeting customers at their homes supports a strong customer experience
• Asurion works to ensure employees feel safe while doing their work

Additional content: Click to see a day in the life video.