In-Home Sales & Tech Support (Full-Time)

Responsibilities

• Represent Asurion in customers' homes and in the field using the Serve, Solve, Sell approach.
• Complete paid training to prepare you for independent work in the field.
• Learn Asurion products and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills.
• Receive ongoing coaching and mentoring to support growth and maintain confidence and tech savvy.
• Meet customers in their homes, in an office, or wherever they are located.
• Pre-schedule customer interactions to meet and exceed sales targets.
• Provide exceptional customer service throughout each interaction, prioritizing the customer.
• Utilize your expertise to address and resolve tech issues, delivering understandable solutions for varying levels of tech knowledge.
• Ensure customers leave with a workable resolution and a product that addresses future tech needs.
• Leverage Asurion’s growing product range to offer tailored solutions.
• Listen actively to identify customer needs and position products to meet those needs.
• Use strong negotiation and communication skills to pivot and close the sale.

Requirements

• Comfort in a sales environment with set targets.
• Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
• Ability to provide proof of valid car insurance (Manhattan excluded).
• Personal vehicle (excluding motorcycles).
• Customer service appointments located in neighborhoods and cities around your inventory warehouse.
• Maximum one-way travel distance of 120 miles.
• Flexible five-day week designed to meet customers on their timeline, including evenings, weekends, and holidays.
• Personal cellphone to stay connected on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a passion for learning a broad set of skills applicable to multiple career paths.
• Naturally outgoing with enjoyment of human interaction.
• Flexibility to adjust work hours based on business needs and market demand.

Benefits

• Base hourly rate of $23, paid for all hours worked, with bi-weekly payroll; earned pay can be accessed early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement per IRS guidelines, paid weekly.
• $35 monthly phone stipend.
• 3 to 4 weeks of paid training focused on success.

Health and Safety Measures

Asurion prioritizes employee health and safety, with policies to ensure safe practices during in-home visits and a focus on positive customer experiences.

Get to Know Us

Asurion is a global tech solutions leader serving more than 350 million customers worldwide. The company emphasizes a work culture that values employees at all levels, with a focus on listening to customers, providing accurate information, and solving problems with integrity. A day in the life video is available to learn more about our approach.