In-Home Sales & Tech Support (Part-Time)

Responsibilities

• Be on the front lines helping customers through our Serve, Solve, Sell™ approach.
• Start with paid training to prepare you to work independently in the field.
• Learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving.
• Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
• Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.
• Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
• Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Leverage Asurion’s growing range of products to offer tailored solutions to customers.
• Listen actively to identify customer needs and position products uniquely to meet those needs.
• You’ll use strong negotiation and communications skills, know how to make a smooth pivot, and stay highly motivated to secure the appropriate sale.

Requirements

• Part-time schedule: 5 evenings/week – Hours: 4:05pm to 9:00pm
• Comfortable working in a sales environment with set targets
• A valid driver’s license and satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline –this will include evenings, weekends and holidays
• A personal cellphone to keep in the know while on the job
• Must be comfortable working around household pets
• Efficient, adaptable, goal-oriented and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
• Naturally outgoing individual who thrives in human interaction
• Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required

Benefits

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early
• Uncapped commissions based on your sales performance paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• 35 dollar phone stipend paid monthly
• 3 weeks paid training where your success is our top priority
• Hourly rate: USD 23 per hour

About the role

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

Health and Safety Measures

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.