Information Technology Support Specialist

The City of Grand Junction, Colorado is hiring an Information Technology Support Specialist to support day-to-day technology needs across the organization. This onsite role focuses on assisting users with computing systems, networks, software, enterprise applications, and wired and wireless telecommunications, with an emphasis on promoting cybersecurity best practices.

In this position, you will combine technical troubleshooting with customer service to keep users productive and help maintain reliable network and hardware/software performance for city departments.

What you will do

• Provide technical assistance to users of the City’s computing systems, networks, software, enterprise applications, and wired and wireless telecommunication devices.
• Support reliable operations by deploying, testing, installing, maintaining, and troubleshooting network components, computer systems, and device hardware and software.
• Deliver high-quality customer service by responding effectively and promptly to user issues and inquiries.

What you bring

• Two (2) years of increasingly responsible experience supporting computer systems and applications.
• A High School Diploma or G.E.D., supplemented by related specialized training in computer science or a related field.
• Possession of, or ability to obtain, a valid Colorado driver’s license.

Benefits

• Near-site Sage Health & Wellness Center offering free or low-cost healthcare services for employees and their dependents enrolled in a City health plan.
• Healthcare services including preventative care, health assessments and coaching, treatment for common illnesses, lab services, physical therapy, a medical massage therapist, and behavioral health counseling.
• Wellness programs, challenges, and classes designed to help employees and their families stay healthy and thrive.

Additional details

This role is suited to a tech-focused professional who can troubleshoot effectively, apply creative problem-solving, and reinforce cybersecurity measures across the organization. The ideal candidate will bring a strong technical background, excellent problem-solving skills, and a customer-centric approach while supporting technology systems and users in an onsite environment.

Location: Grand Junction, CO (onsite)
Pay: USD 27–30 per hour
Experience: 2 years minimum