IT Analyst and Helpdesk Technician

The IT Analyst and Helpdesk Technician at Senesco Marine, LLC delivers first-line technical support to employees while helping maintain day-to-day IT operations. The role focuses on troubleshooting end-user technology, supporting deployments and accounts, and contributing to documentation, compliance, and cybersecurity-related practices.

Location and Department

• Location: North Kingstown, RI (onsite)
• Department: Information Technology

Reporting Line

Reports to: CISO

Education

• Required: Highschool diploma or equivalent certification
• Preferred: Associate degree in Information Technology, Computer Science, or related field

Summary of the Role

This position provides first-line technical support by troubleshooting hardware, software, networking, printing, mobile devices, and Microsoft 365 issues. It also supports IT operations through user account administration, device deployment, inventory management, documentation, and compliance-related activities, including escalation when appropriate.

Key Responsibilities

• Provide first-level technical support for computer hardware, software, Microsoft 365 applications, mobile devices, printers, and related technologies by responding to service requests, troubleshooting issues, following up on open items, and escalating complex matters as needed through emails, calls, in-person discussions, and daily IT meetings.
• Deploy, configure, maintain, and support end-user devices, software, user accounts, permissions, security groups, and technology resources, including assistance with onboarding, offboarding, system administration, software deployment, testing, and configuration management.
• Maintain accurate records for IT assets, inventory, equipment assignments, support activities, technical documentation, procedures, training materials, project tasks, and system configurations.
• Support cybersecurity, compliance, and governance initiatives by maintaining policies, procedures, work instructions, assessment evidence, and security-related documentation in accordance with organizational and regulatory requirements.
• Assist with technology projects, infrastructure improvements, automation initiatives, business process improvements, product research, solution evaluations, and implementation of new technologies and systems.
• Collaborate with employees, management, vendors, and IT team members to prioritize work, communicate status, provide user guidance, and help ensure reliable delivery of technology services supporting business operations.
• Follow and comply with the documented Information Security Policy, including requirements for maintaining appropriate documentation and records.

Required and Preferred Qualifications

• Required: Highschool diploma or equivalent certification
• Preferred: 0-2 years of experience in technical support, helpdesk, or other information technology experience
• Preferred certifications: CompTIA A+, Network+, or Security+
• Skills and knowledge: Basic knowledge of Microsoft Windows, Microsoft 365, Microsoft Azure, Microsoft SharePoint and OneDrive, printers, mobile devices, telephony, teleconferencing equipment, and computer hardware
• Networking fundamentals: Understanding of networking fundamentals
• Additional preference: Familiarity with Microsoft Intune or similar mobile device management platforms
• Professional traits: Strong troubleshooting, organizational, and communication skills; ability to work independently and as part of a team; ability to maintain confidentiality and handle sensitive information appropriately

Technologies

• Microsoft Windows
• Microsoft 365
• Microsoft Azure
• Microsoft SharePoint
• OneDrive
• Printers
• Mobile devices
• Telephony
• Teleconferencing equipment
• Computer hardware
• Microsoft Intune
• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Work Requirements and Physical Conditions

• Vision: Vision correctable to 20/40; contact lenses are not permitted in certain production area positions
• Color vision: Pass the Ishihara test for color blindness; ability to read and understand safety symbols and colors (red, yellow, green, etc.)
• Mobility: Ability to stand, sit, walk, squat, kneel, stoop, and climb stairs or a ladder
• Balance: Good balance; capability of standing on each foot for 30 seconds or more
• Carrying requirements: Ability to carry tools or equipment to the designated work area; approximate weight could be up to 50 pounds
• PPE and safety: Required to wear personal protective equipment (PPE) including, but not limited to respirator, hardhat, face shield, safety goggles, safety shoes (steel toe), safety harness, gloves, or other protective clothing as determined by a Senesco Marine Job Hazard Analysis
• Reporting: Report all accidents or injuries to the supervisor and the Environmental Safety and Health Department; report damages to equipment or broken and misused tools to the supervisor
• Environment: May work inside and outside of buildings or structures across several areas and environments
• Timing: Work at a pace consistent with meeting company deadlines

Disclaimer

This job description is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.