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IT Desktop Support

Sky Systems Inc
Goleta, CA $26 - $35/hr Full time Posted 8d ago
Av Support Collaboration Conference Room Systems Desktop Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) Issue Tracking It Service Management IT Services Microsoft 365 Office 365 Onsite Service Desk Technical Support Technician
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Job Description

IT Desktop Support and AV technician on site in Goleta, CA, delivering desktop and AV support, basic network checks, conference room operations, and dispatch support as needed while coordinating with remote teams and vendors to sustain day-to-day site operations.

Responsibilities

  • Troubleshoot desktops and notebooks, coordinate warranty repairs, and handle break-fix tasks.
  • Track and manage loaner and spare devices using customer systems.
  • Provide Level 1 AV support for meeting rooms, including device checks, room readiness, resets, and basic hardware troubleshooting.
  • Administer conference room accounts, including adding/removing users, password resets, and ownership updates.
  • Assist with basic corporate printer troubleshooting, such as toner changes and waste cartridge replacements.
  • Perform hands-on support for on-site infrastructure and network checks, including ports, cabling, patch panels, access points, power verification, and device resets.
  • Coordinate with third-party vendors and procurement teams when required.
  • Support equipment replacement or resets during failures under guidance from central IT.
  • Work at height as required (ladder or lift).
  • Maintain communication with on-site and off-site teams to report changes, issues, or updates.
  • Ensure proper coverage during leaves and follow site SOPs.

Requirements

  • 2–4 years of experience in IT and AV support.
  • Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
  • Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
  • Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
  • Ability to perform physical tasks, including lifting equipment and working at height.
  • Strong communication, customer service, and documentation skills.
  • Ability to follow SOPs, ticketing processes, and escalation guidelines.

Technologies

  • ServiceNow
  • Jira
  • Microsoft Teams
  • Zoom
  • Webex
  • Crestron Fusion
  • Crestron
  • Extron
  • Managed Teams Room devices

Role overview

The L1 plus AV Technician provides onsite support for desktops, AV systems, basic network and infrastructure checks, and conference room operations. The role involves troubleshooting, coordinating with remote teams and vendors, and maintaining smooth day-to-day site operations, with dispatch support as needed depending on location.

Compensation and location

Location: Goleta, CA (onsite)

Pay: USD 26.84 - 35.32 per hour

Experience level: 2-4 years

Application questions

  • How many years of IT experience do you have?
  • Do you have experience with AV?
  • This Dispatch role requires onsite support within 24 hours of ticket notification. Are you comfortable with this model?

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