IT Help Desk

Audit-Tel Inc is hiring a full-time IT Help Desk Support Technician in Cincinnati, OH to support client services across IT voice and data infrastructure, E-Call Systems, and wireless connectivity. In this onsite role, you will manage incoming client requests, route them to the right teams, and work through technical tickets, with some after-hours and on-call expectations.

You will help keep support operations running smoothly by opening support tickets, ensuring each issue is identified correctly, and assigning cases to the appropriate group. The position is designed for someone with help desk or IT support experience who can stay organized, communicate clearly with non-technical customers, and troubleshoot networking and telecommunications problems when new challenges appear.

Key Responsibilities

• Open support tickets submitted by clients
• Identify and assign tickets to the correct group
• Work tickets related to IT Voice and Data Infrastructure, E-Call Systems, and Wireless support

Requirements

• Previous experience working in Help Desk Support or IT Support
• Process-driven approach with strong attention to detail and creative problem solving
• Ability to handle multiple projects at once and meet tight deadlines
• Strong communication skills for explaining technical information to non-technical customers
• Experience troubleshooting technical issues within telecommunications networks (preferred)
• Vendor Management skills
• Experience using ticketing systems
• Ability to work in a fast paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communication
• Strong analytical ability
• After-hours / On-Call support required

Benefits

• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Retirement Plan
• Work From Home Days Provided
• Quarterly Bonuses and Quarterly Pay Increase

Job Details

• Location: Cincinnati, OH (onsite)
• Job Status: Full Time
• Schedule: 8 hour shift, Monday to Friday, On-Call Rotation
• Career Level: Experienced (Non-Manager)
• Experience: 1 to 2 Years (minimum 1 year)
• Education: College preferred or High School
• Starting Salary Range: USD 38,500 to 45,000 per year